Customer Ratings & Reviews

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

I like to have a peace of mine knowing I have warranty on my purchase.

Almost everything I buy at Best Buy I get a geek squad plan with it

Worth buying when investing alot of money into something

I don't know about that yet. I have had the chance to use it. It's good to have I do know that.

Going to go have 5 years of protection on this one!

Great service , support , and value . Provides a peace of mind if there are any issues .

Cheap plan then any other plans did not use it yet hopefully won’t have to use it

The geek squad protection helps give you a piece of mind about the appliances that you buy.

100% Recommended the 5-Year Standard Geek Squad Protection

Definitely recommend protection on everything it comes in handy

This protection is a no-brainer. Any thing happens to washer and it is immediately taken care of.

Great for new home rental or replace of old stuff .

Very good purchase i would recommend this item to anyone.

Warreny was purchsed for dryer price is affordable

Recommend Tech Support for installation. Very nice team and helpful

Recommend Tech Support for installation. Very nice team and helpful

Glad I have the protection. Haven’t really had any issues.

Highly recommend the warranty for those who watch a lot of clothes Great warranty

Thr agents really knew what to do and I would highly recommend this