Customer Ratings & Reviews

Worth the peace of mind when you're investing a lot of money into appliances. I had an issue that Best Buy Geek Squad offered to stand behind, but I was able to resolve the issue. It was nice that someone actually offered to do what they said they would do if I had a problem.

Recommend Geek squad for your repair needs. Very polite staff.

Geek squad is a great addition to my product. It gives me a peace of mind knowing my products are protected.

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

Buying extended warranties used to be a tough decision for us. As consumer grade appliances seem to be engineered for shorter lives, it seem more likely we will experience a failure in the lifespan of the warranty. Our old dryer was serviced under an extended warranty and due to a parts shortage triggered a replacement where we got the full value of the previous device purchased (not including the extended warranty price). Glad we had it!

I went ahead and got the 5 year plan for my Insignia 4.5 washer and 7.5 dryer. The agents installed in a fast and professional manner. They answered all my questions and concern. Nevertheless, the 5 year warranty just add a level of extra protection and comfort that my wife wanted. Hope I don’t have to use it, but it will be ready when needed.

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

I will highly recommend geek squad to anyone needing service protection on their product. The price was minimal for the protection provided.

Repair back up. No expenses for repairs Afordable low price Guarranty.

Beautiful washer and dryer. The washer is very deep and able to accommodate our family's large loads! The service reps had both washer and dryer hooked up in no time with no issues! The dryer is also very spacious and I love all the detailed options!

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

We value the Geek Squad services very much. It provides us with peace of mind.

I am very very satisfied with Geek squad guys. I have no words to find and explain how they try to go above and beyond to make sure that everyone is happy. I can remember how happy Louis made me. And so many of them. Kristina is another one. Sorry don’t remember all their names..,, But they are all GREAT

I have been so glad that I've purchased 5 year protection plans on my washers. I've had to use them at about year 4. Large family - lots of wear and tear on the machines. When they have an issue, I can call and get them repaired for $0 and if they can't be fixed, they get replaced. So worth the money!

Had a problem with our washer that was a simple fix. Geek squad helped us figure it out over the phone and sent us a replacement part to fix our issue. Two thumbs up for whoever we talked to.

My old washer lasted over 20 years before finally dying. I fully expect my new one to have excellent longevity. The additional protection was 'just in case.'

fantastic deal for five years no worries great job on delivery and set up

So far so good. The LG washer washes clothes with high efficiency. Uses minimal water, but cleans clothes well. Our clothes comes out wrinkle free and smells very clean compared to our old set. Settings on both washer and dryer are easy enough to understand. Never had issues with LG brand and I'm hoping this set will last us for years to come.

While the extended warranty is a bit spendy, we have had a great experience with not too much fuss. The fuss was the smart-alecky kid ordering us around as if he had total control while also displaying way too much disrespect. The aloof posture of the "hands-off" generation is beyond annoying. Bring back corporal punishment, please.