Customer Ratings & Reviews

service and support was exceptional for this product

service and support was exceptional for this product

You never now when you will need it. It's a myst have.

after having terrible events happen with best buy and the insurances protection plan, and items, i believe that best buy has a good idea and how they want to follow through the warranty that patrons purchase, but do people want to purchase a washer and dryer again from best buy after getting terrible customer service, damage to his property from installation and neglect from technicians much needed service. worst part is that this has not been the only item or time that best buy has not followed through with the geek squad protection plan at all.

Must have with any appliance always get the warranty

Haven't used it yet but it gives my wife peace of mind!

Washers are expensive. Makes sense to insure them.

For those of you who are looking for a quick wash, the speed wash setting lasts 45 minutes. We also keep having issues woth water leaking and calibration issues. I was hoping it would get better but it seems the opposite.

Got this for my washer and dryer set less than 2 years ago. Apparently it's "not that kind of protection plan", after refusing to even come out and look at it they refused to cover it stating the 50 or so loads were just too much for a dryer to handle. They then claimed without looking at it that constant power surges due to poor electric system fried it. Only problem is it's a 2 year old home in 3 year old neighborhood....and I have Ting witch monitors for electrical surges. None have ever been detected in my house...

Seems like a good value for an expensive appliance.

It’s really 4 years. The first year BB refers you right back to the manufacturer’s warranty. Where does BB get off calling it 5 years??

Get it if it's for you. Could save costly repairs.

Nice to know they can fix my mistakes. Great value.

It has options that I was missing in my other (New) machine! I like the agitator, no more white goop on my clothes! And I can manage the water levels so it cleans far better, without residue, hallelujah, you can actually really rinse out the clothes.

I will recommend this , they are serving profesionally

Not showing up for in-home service appointment. The communication is only with the call center and they look at the screen with the same information the you see online. The agents at the Gig Squad call center just follow the protocols that let us running around.

This was not the experience I expected; first, the people in the store knew very little about a portable dryer. I asked for further assistance, which they couldn't provide; I tried to buy a small AC. I had to ask three different people to finally get an answer: Best Buy is not what it used to be

I got suckered into buying this warranty. Best Buy claimed to have great service. That’s why I spent 3 hours on the phone trying to get a refund on the accessories for a gas dryer we had canceled. Like why would I want to keep the gas accessories if we can’t do a gas dryer. Waste of time with Best Buy.

worst experience ever. same technitian came twi e and assume we did not take good care of the unit.both times said the same think there os nothing i can do. i had sears and pc richard before and always got my appliance problem solved. i gess thats what i get for paying cheap now im stucked with this service for 5 years

Great for people interested in actually completing multiple purchases. I didn't really use it