Customer Ratings & Reviews

I purchased a Maytag washer and dryer pair ,and I have always gotten very reliable service from my previous set. I probably don't really need it for this product, but its for my nerves and fear of the unknown and the what if happens.

The washer looks nice but when it washes it just washes different than others and im not liking it as much as i wanted to.

Absolutely the worst and a total waste of money. Made 2 appointments to have by Samsung Dryer repaired, not even 2 years old...which is junk as with many products made by Samsung. Part of why I purchased the Geek Squad protection. Both of those appointments were cancelled by whomever at Best Buy without my knowledge. The last attempt, despite getting a confirmation text, no one bothered to show up to repair the dry nor did anyone give me a courstesy call to notify me of the cancellation. These 2 attempts don't include chatting on line with an "agent", whome claimed they made an appointment. When I called Best Buy they had NO record of an appointment being made. My next step if they fail to show again, which I am confident they likely won't show, is to contact the BBB. Save your money folks.

I haven't used the product at this time and hopefully I won't need it in the future but I purchased it for extra coverage just in case something goes wrong with my washing machine.

If these are the people I had to call when the delivery went wrong over and over, and over again- then they are terrible. They never acted like they could help me. I was told I had a specific agent, yet I could never reach her. I kept being passed around and never helped. A month later they sent me $200 to make up for the mess, but I would have preferred to have good customer service and feel like a valued customer the first time around. Thank you for the refund though.

Currently on hold with with best buy as i type this. This will be my 7th attempt at trying to get someone to come out and check the washer, getting run around and missing work because of geek squad incompetence. Seriously please do not buy extended warranty, u was told that it was simple just call or stop buy best buy geek squad desk and they will take care of it. Turns of best buy just sells warranty but its for third party. Its false advertising calling it geek squad warranty, when it has nothing to do with geek squad.

Not sure why I bought this, I still haven't use it yet. Let hope if I do it will cover.

Wasn't happy when I was told I would have to pay someone to come out to look at a washer and dryer that was purchased and within it's return policy. Luckily I went back to the store as the "online agents" were not willing to help.

Drys pretty good and also isnt very expensive . I would reccomend . Its no hydro dyson but it ll get the job done

I buy all of my electronics from best buy, and this is the first time I have had to call for service on my washer and dryer. Got up this morning and the washer wasn't working... no worries, I purchased the 5 year protection on my washer, so I'll just call for service. Simple, right? No...... Turns out geek squad is out of my service area and they are contracting out to a contractor so it's going to take an entire week to get someone out here. Going on vacation on Saturday, so they tell me to call when I get back from vacation. Whats the point of paying $250 for protection when they can't get someone out for service. Won't purchase anything from best buy that I can't carry back to the store (about 5 miles from my house).

VERY EXPENSIVE. 20% OF THE PURCHASE PRICE. I BOUGHT BY MISTAKE, THEN RETURNED IT

I haven't had a chance to use it cause it only been 2 yrs

I'm not satisfied with this set at all, doesn't clean like a washer should, the dryer should have a steamer

I had a warranty and was happy to be protected for 5 years. A little over three years our washing machine stopped working. It took 2 weeks for a repair person to come tomour house. And then after sn adfitional 10 days and another part ordered, they deemed the washer unfixable. They are replacing the washer but next availble is another two weeks away. We have 6 people in the house and over a month at the laundromat has been expensive. Had i gone out on day 1 and bought a new machine i wouldn’t be out any more money than waiting for Best Buy to fulfill their warranty.

First time using geek aquad, will see what happens.

THE MOST ABSURD SERVICE EVER! We had this product less than 30 days and called because it was not working and wanted a refund or replacement of another set. Best Buy said to wait for their call from sending it up to upper management. When the call came, they said we are sorry it's 3 DAYS PAST YOUR WARRANTY! WHAT? We called you before that. Every tech has been to fix it now for the 7th time in less than a year and it still doesn't work. This company will never purchase another product so much as a USB charger cord. I don't care if I am dying of thirst, and they are outside giving away water...NO WAY. THE RUDEST CUSTOMER SERVICE.

I need assistance on this product i bought it show a word SUd whuch i don't really known and is washing at all.

In Jan 2024, we purchased a GE Profile washer/dryer at Best Buy along with a 5 year warranty policy. When a problem emerged with the washer/dryer, we attempted to use our warranty and Best Buy said our warranty was cancelled with no notification or reason why the warranty was cancelled. The warranty cost was refunded to our Best Buy credit card without any notification. When we attempted to clear this up, Best Buy refused to honor the warranty or accept the payment.

Less than abyear, the washer is not draining. By not drainining, my electricity bill increase as an additional step -- drain and spin has to be done. Thank goodness I purchased Geek Squad, but sad I had to use it.

We will see haven't used them yet to be determined