Customer Ratings & Reviews

I bought, this washer along with the GEEK SQUAD service plan, 3 months into it, it stop working. Called the company they said unplug and start it up again. Didn't work. Get the run around trying to get it fixed. Called Geek Squad they told me to bring back to the store. REALLY what kind of answer is that. I NEVER WOULD HAVE BOUGHT A GEEK SQUAD PLAN IF THAT WAS THE ANSWER,

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

Seems like a waste of money if you just buy protection plan with your products it’s cheaper!

Geek Squad came out to look at my GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Combo Electric Washer & Dryer with Ventless Heat Pump Technology - Carbon Graphite. Guy had no idea what he was doing. Was at my house for about 5 mins. He just said it's normal to take hours to dry for this type of machine. If I didn't have the warranty this lack luster visit would have cost me 125 dollars.

Really hoping I won't have to use it but if i do I'm glad that I have it!! Would be my luck something breaks.

Repair Service call has been cancelled TWICE without notice or explanation! It has been over 3 weeks since my initial request for a dryer that is not drying... Very frustrated and dissatisfied thus far.

Horrible service. Do not purchase. We purchased a washing machine and the geek squad 3 year. the washer does not work at all, and they will not help whatsoever since it is under the manufacture warranty. we have went back and forth with the manufacture trying different things for 2 months and the geek squad will not help. A waste of $200!

The wait at the Geek Squad desk is too long. Even when you make an appointment, this service time is still long.

been with out use of my washing machine since june they tried to fix, well that didnt work so now i am waiting till october 16 2025 for delivery on a replacement 4 months without a washing machine, ridiculous.

Worst service ever. They never call back and give incredible attitude when talking to customer. I will never go or recommend Best Buy to anyone. Writing a terrible review anywhere I can. I am still with out a resolution. He cane and installed it and never checked it. Had him come back and he said he took care if it and never even turned the water on or checked it. Was still leaking bad and flooded my apt. Never again. Best Buy is the worst

It was not easy to get support from Best Buy. After 3 hours of waiting on the phone, I was able to connect to a real human and get the help I paid for

I wont need to use this anytime soon which is why only a 3 star. Glad to have the protection when I need it!

Greek service was good when I needed service it was easy to make an appointment for a convenient time.

If I could give this company a no star I would ghs as in Goodman home solutions! geek squad needs to cancel there contract! First they canceled my appointment 3 times to come look at it so I lost a total of 3 days work. Getting to talk to a supervisor is absolutely impossible then wanted to order a part without even looking at it. Comes and lifts lid and leaves takes another week for part to come and then I have to schedule another app so another day off work

No one EVER CALLS YOU BACK!! IVE BEEN WITH NO WASHER FOR 3 weeks!!! ALL I NEED IS A REPAIRMAN TO COME FIX IT OR JUST REPLACE IT! I’ve been put on hold so much! Same steps 4 different times 4 different people all say the same thing. SOMEONE WILL CALL YOU just wait 6-48 hours EVERY TIME.

Haven't used the service as of yet. good to have with all the electrical components in appliances now days.

Best Buy apparently can't cover repairs on my Samsung washer... they refer you back to Samsung. I even asked the rep "so what's the point of buying this?" all she could say was "yeah, I get that question a lot..." As far as I can tell, I purchased a protection plan that doesn't cover anything. Samsung will then lose your support case multiple times and you're left with a broken, new washer.

Washer was installed correctly and fast. Having an issue with getting dryer fixed. If I call and tell you there is a heating problem why would you not send a technician out with parts to fix common heating failure issues. The fact that I have to miss 1 day of work for you guy to come out for an assessment, and miss another day for him to come back out once the parts have been ordered is ridiculous. And if those parts don’t work that’s another of missed work for me so he can try a third time.

I haven't had to use and hope I don't. Better to have and not need than need and not have

RECEIVED GAS DRYER DELIVERY ON 3/11/2021, WHICH THE BACK OF IT WAS COMPLETELY DAMAGED. THE DAY THAT I PURCHASED IT FROM BEST BUY IN STORE, I WAS TOLD THAT IT'LL BE DELIVERED BY BEST BUY & NOT A 3RD PARTY DELIVERY COMPANY, WHICH IT TURNED OUT THAT'S WHO DELIVERED IT. I ASKED THE DELIVERY GUY'S NOT TO BRING IT IN IF THE GAS LINE ISN'T LONG ENOUGH, BUT THEY BROUGHT IT IN ANYWAY; THAT'S WHEN I SAW THE BACK OF THE DRYER COMPLETELY DAMAGED. I WENT BACK 2 BEST BUY STORE 2 THE VENTED SYSTEM/GAS LINE/SET UP RETURN PICK UP & REFUND WITH THE MANAGER (SINCE APPLIANCE MANAGER WAS ON VACATION AT THAT TIME.)! THE SOONEST IT COULD BE PICKED UP WAS WEDNESDAY (3/24/2021) BETWEEN 12:00-8:00 PM, BUT IT END UP BEING PICKED UP EARLY ON THAT DAY AROUND 11:05 AM INSTEAD.