Customer Ratings & Reviews

i am happy that they offer this! i always buy this regardless of what i get. anything technology wise i buy a protection warranty

If your appliance is less than a year old, you get the run around trying to get something taken care of. You call geek squad, they then tell you to call the manufacturer, who then gives you the phone number for someone local to deal with. Really? Three different calls to take care of it. Not good.

will let yopu know. Hopefully we won't have to use it...Probabl;y wastyed my $$$$

Haven't needed yet so it's kind of hard to rate at this point.

Haven't needed yet so it's kind of hard to rate at this point.

Good things covered throughout plan, bummer that the plan doesnt rollover when getting an exchange.

Not sure whether this protection is a wise investment. Kinda leery of these protection packages. Your mileage may vary. Be warned!

The GE GAS Dryer was never delivered . neither the install was performed . completely unprofessional and unreliable service and very unprofessional customer service who has no clue what's happening to my order . the order was placed on March 20th 2024. its been over a month .and i still haven't received the product . HOW CAN THE WARRANTY ACTIVATE WITHOUTH THE PRODUCT NOT BEING DELIVERED AND INSTALLED

They can’t even manage to deliver goods, pick up defective merchandise they knowingly sold a customer. Making it a fire and safety hazard for months as the customer had to store Best Buy’s defective item. They made me waste hours at a time to schedule at least 7 pick up appointments to cancel day of, never show up, call and say they were on the way yet they never showed. The customer service reps hang up on you.

The washer was delivered with NEW hoses not correct for our hook up but they installed any way. The machine slams and bangs when filling with water. Three attempts to fix and still same problem. Never had problem with old washer same brand and old hoses. Best Buy refuses to assist and the credit for inconvenience of $70.00 has never been seen. They dont care.

We took delivery on the LG Wash Tower and after one use, noticed a LOUD squeaking noise. We thought perhaps it was just new and needed a few cycles to work out the kinks, but noticed the sound persisted. After contacting Geek Squad, they offered to send someone out but made us wait 2.5 weeks for the appointment; only to CANCEL on us during our service window that day. They never contacted us to reschedule the appointment. So far, the service has been terrible, especially since we still have a defective washer and dryer due to the poor installation.

Do not waste Your money. I was informed noise is not covered. We know noises come from a malfunction or natural sources. This is a washing machine. Brakes makes noise you check to see the cause. They did not bother to come and see the cause of the noise…

Sometimes if you purchase brand new appliances it's not recommended to includes this plan.

Haven't needed to use it yet, pricing could be much lower

We hope to never use this. But having the assurance that is there if needed.

I normally skip these warranty programs but dryer parts are expensive. It's odd to pay for something and hope you don't need to use it.

I give a one star because there wasn’t an option for zero stars. I had geek squad protection on my old dryer and it broke down. I fought with bestbuy for two months to get it fixed. It was found to be unfixable and I got credit to get a new one. When I went to the store they refused my credit and sent me away. Causing me to fight to get that fixed. Also anytime you call best buy plan on being oh hold for an hour or more. It’s a joke and bestbuy is a joke.

Geek squad is ok I wouldn’t say the best at what they do if you have a problem.

Cant really review what I haven't needed to use and hopefully wont.

They never mentioned that my older dryer (year older) could not be stacked on the new washer due to voiding the warranty. Whats the point?