Customer Ratings & Reviews

at five years, appliance broke. hassle to get fixed, service to fix unreliable. took about 2 weeks to get someone out to look at it, then another month to get them out to fix it, this was after one appointment being a no show. rethinking where i will be buying my next appliances and warranties

Got it haven't used it, only time will tell but hopefully will never need it

Purchased a whirlpool cabrio washer and the worst product ever. i only had for 6 years and the bearings are gone. The Geek Squad coverage only covers if the manufacturers warranty still covers the item. we were told the parts are not covered even though the warranty states the machine is covered though 2024. Be careful!!

acquire it because it is a digital and electronic washing machine. and the microwave too

havent used it yet as product works!!!!!!!!!!!!!!!

The installers hooked up new washer dryer said it is defective and they left it not working got in their truck and left without communicating anything to me. I called geek squad as I had purchased 5 year protection plan and they told me to find my own tech since they had nobody available for several weeks.

I've never used the Geek Squad for installation. This must've been a BBY freebie.

Couldn’t get a hold of someone to help me with my protection plan and for whatever reason they took it off my Nintendo switch console

We usually never get an extended warranty but it seems so many washers never last very long with out problems.

Have not yet had to use the service so I don’t know what to rate

BB cancelled my protection plan when my appliance was unable to be installed. Please note that the item was indeed delivered and at my home. They also cancelled my installation instead of rescheduling. All of which is absurd. Now my I've had to repurchase and the protection plan is not showing on my account.

Feel better having extended warranty on major appliances

Never used this before but i bought it just in case we need d it on the things we bought for protection

too early to tell if the geek squad purchase will be beneficial.

Customer service is unaware of the inventory details, they place a delivery order without having equipment available, for two weeks, they changed the delivery date more than 4 times, they place a delivery date after 2 months of the purchase, with no option for more alternatives . In short, I will not buy another device at Best Buy again, and I will never recommend it.

The dryer part of my new very expensive LG washer/dryer now does not work properly. I called and have to wait until April 16th for someone to come out!!! That is 21 days of a dryer not working properly that could even cause a fire or something for all we know.... faster service is a MUST!!

Too early to tell if the geek squad purcase will be beneficial.

Already had issues with my washer within 3 months of purchase. Called geek squad and they set up an appointment. I took off of work and the same day of appointment, the tech called me and said he’s not coming because the Maytag washer is under manufacturer warranty. Can’t figure out why customer service didn’t tell me on the phone so I didn’t have to waste a day off of work. Shame on geek squad!

We have had the worst experience ever with this service. We have been trying to get our dryer fixed for the past 2 years. The companies that they send to make the repairs are terrible. They don't communicate well with the customer, provide little information on the problem and in our experience, broke our dryer completely.

We shall see. Hope it is not needed, but peace of mind is worth it.