Customer Ratings & Reviews

Never use yet but was good with other stuff we have

Installed new dryer. Left the dryer hose too long and crumpled it into the wall. Called and someone was supposed to come out that day. No one came out until the following week. Geek Squad blamed a 3rd part and the 3rd party blamed Geek Squad. I’m still waiting on the manger to call me back.

Barely had a year and now it holds my clothes hostage and doesn’t rinse or spin them. Rather disappointing for what these cost!

Geek squad service seems to be limited. I used service one time and now that I need to use it a second time, I keep being told that someone is going to call and the last message I got was that there was no one available to do a in home repair and that they would decide what options were available. After two months of product not working, I am losing hope on service program. I do not see a sense of urgency on Best Buy's part.

Slow but ok service....I would by from them again.

Always purchase protection plan on big ticket items or ones that cost alot to fix. Avoid the headaches.

This protection is garbage! They take there sweat time. Its been over a month still sitting on a washing machine that is known by Whirlpool as defective.

Long story short took 3 attempts to get a working dryer... The communication between me, the installer, geek squad was absolutely terrible... Had to take 3 days off of work so that cost me money on top of the cost of the products... Never again will I buy an appliance from Best buy

Did not like the washer. Clothes never smelled clean

It seems it's tough to get the Geeks to respond. Disappointed.

This is a joke. I wasn't made aware that I was paying to be outsourced. I have had nothing but problems with the Maytag dryer snd the techs (yes, i have had to xall several times) dont know what they're doing plus they dont know how to order parts or what to do with them once tgey get them

Instead of a simple pamphlet. (as home Depot does), You have to web search it for a PDF, and down load it. Its 16 pages of legalize. Should be more tailored to appliances and much simpler.

I bought this for dryer and washer i bought from best buy and dryer comes defective out of box. I called geek squad protection and they hooked me to a local repair service since best buy do not have appliance repair technician available in my area. its been 3 week and now i am reliance on local repair server who are not setting up any appointment!!

This just gives some extra peace of mind for things that just don't last as long as they used to.

Buy 5 year when washer machine broken. Call them. They don’t come fix and take so long for appointments If anyone know , please concern and don’t buy appliances at bestbuy due to Greek Squad not helpful like other

Fits perfectly where we wanted it. So far, no problems.

I bought this for my washing machine, a few months in and I'm already having problems with it. Now qeek suad is telling me they can't do anything and I have to send it to the washing machine company. Why buy this expensive warranty if I can't use it???

They take too long to respond. No one is quick on there feet

It all depends on the Technician degree of skills. If you don't tell them exactly what is wrong, they will simply do as little work as possible, and not fully fix your product.

I had to purchase a new product and new protection plan for a product taht was delivered twice defective. The rep submitted the request to cancel and refund the protection plan of the original product but Best Buy canceled the protection plan for wrong product, the product i currently have. Which resulted in another phone call and over 2 hours on the phone to get a case opened to reinstate the plan for the product I have and cancel the plan for the product returned.