Customer Ratings & Reviews

We will wait for the end of Corona to get appliance repaired

When i bought my washer i was not given any ppw explaining how the protection plan works. I was told i could access it off the info on my receipt. Today i got out my receipt, got online. It shows me what I purchased and when it was purchased, does nOT show me HOW to access it or where to go to schedule service. But DID want me to add a “review” about the service protection. For what it’s worth, this is it. Idk how the protection plan works, I have to wait for a store to open, so i can call a phone # that routes to someone in another state that’s not even IN a store location to give me answers….

Piece of mind from bestbuy... a bit tedious to schedule an appointment though.

I’ve bought these extended warranty plans on a lot of things and have hardly needed them. Now that I do.... I get excuses and no satisfaction. NEVER AGAIN will buy anything from Bestbuy. I can go to Amazon for poor service and cheap products.

No so good product . I had issues with the washer a few months after I purchased the pair. The barrel makes a load noise when washing clothes. I will be calling tghe Gekk Squad shortly to see what could be done.

Too early to tell for this appliance but the previous warranty ended up in a huge fight with Best Buy that is still not resolved. Best Buy customer service has been TERRIBLE for the past year or so.

I have been attempting to repair Maytag washing machine for the past month. Have been given 5 different appointments without a resolution no communication from technician no arrival. Spoken to supervisors assuring me priority appointments were set up. Given the run around every time.

I got my item as a floor model washer. Only reason I bought the protection plan.

I have not needed any service yet, but I am sure Best Buy will take care of me

Do your research about this company. Communication is lacking and follow-up is worse.

No complaints so far. Bought it as part of my larger purchase

Do not buy this. We bought a 5 year warranty on our washer and had them come repair the seal that was leaking. The day they repaired it they cancelled the warranty. Bought 11/2018 cancelled 2/2020. That's not 5 years.

Return it because bad worker that didn’t want to install washer and got refund on washer and protection plan

It was cool took forever to come fix my dryer had to wait a week and a half

Scammers. Took money from me without doing their job.

Based on the cost over the span of five years, this appear to be reasonable.

Haven't used it yet,let's see what happens when it breaks down?

I haven't had to use it but so far so good, until needed!

I have had to use the service once and am getting ready to use a second time. The company that was sent took 2 months to schedule me and did not fix the problem at all, same exact issues. when I called to have them come back out to actually do the repair, I was told I needed to file another claim (exact issue!) and again a very long wait. Not worth it

Geek Squad is an awesome concept in theory; however, I needed them to come fix a dryer that they delivered broken (mind you I paid for a 5 year protection plan) and they were unable to help me because there are not any Geek Squad members near my location. Ridiculous!