Customer Ratings & Reviews

Protect your investments just like anything nothing perfect

Love my geek squad protection plan. Great plan.

The protection plan is forth the money. They came several times to fix my appliance.

I haven't use their servoxe yetmmmm?jdbrhusbejkkoosuu

The protection Ia pretty good for the price Im sure they’ll help

Excellent coverage and excellent service. He assisted in placing the washer in place

Well worth the cost to know you are protected just in case.

The Geek Squad protection plan does exactly what it is suppose to do. We've had issues with our washing machines and had them replaced based on the decisions by the Geek Squad.

Thank you for the purchase and on time delivery. I’ll will purchase again.

I Love it I highly recommend it good quality product nobody has product like best buy

They came in and helped move old appliances. Got everything hooked up and was also able to tell me that the outlet we had to plug the dryer into was actually not the correct one.

Great customer service have no had to use yet Amazing quality

I will purchase the 5-year protection because I can rest assured that if there is a problem with the washing machine, I will not have to pay a service fee of nearly $100 each time!

Very worth it, never have to work about getting it fixed.

I’ve never had to use it but I am so glad I purchased!

Communication isn’t always the greatest but the people have been professional and helpful. I tried calling multiple times and it sounded like an international connection where the line was cracking and kept dropping. I eventually had to use a chat but they aren’t always helpful because they told me someone would call to complete my appt scheduling and no one ever called.

I bought this item as an open box and was excited to receive it. When it was delivered, I washed a load of clothes to make sure it worked properly, but could not get the door lock. This was very disappointing so I called the number on the card. The delivery man gave me. I attempted to get it fixed since I got the geek, squad protection, however, they advise since the washer was under warranty. I had to go through LG. I’m not sure what the purpose of getting geek squad is if I have to go through LG.In order to avoid the hassle I called back and asked what I needed to do to replace it. Since it was an open box, I had to go into the store. They could not help me over the phone. Everyone at the store was very nice unfortunately it was frustrating to go through the process of having to get a replacement washer. Between calling and the store it took about three hours to get it resolved. I thought having Geek squad would make it easier!

I had a new agent (a trainee actually) help me with questions and setting my computer up, after the Geek Squad had to wipe off some Malware. Even though she was new, Logan F. was amazing. She was really patient, went through the steps at a medium pace, and checked to see if I had questions along the way. She really knows her stuff. If she doesn't end up being a techy, she'll end up being a really good teacher some day. Also, I highly recommend that elderly people go to her, because of her patience and adjustable rate of speech and explanations. :)

So far the washer has been great! It looks great with the matching dryer. The only downside is that the washer is so high that no one else can get clothes out of the bottom. I’ll update my review if the washer fails.

Work very good on washer thank u will recommend to come out and fix your washer if it needs to be fixed