Customer Ratings & Reviews

So the 2nd crew in nearly 2 week saga left refusing to install my new LG Washer /Dryer. The "geek" squad is really incompetent freelancers, disheveled, unmarked graffiti bobtail, for 2nd time, never even took my old machines out. Last week they said i needed a longer hose hookup than geek provided, (erroneous, didn't i learned) i dashed a block away returned with my own hoses, as they drove away. Today a different 2 person crew said adjacent sliding doors needed to be removed, i removed them in under 5 minutes, guy said he was coming back with his pal to remove the old machines, but he lied, drove away. Best Buy apologizes but i have no faith on 3rd visit these clowns would do any better. Very clearly Best Buy pays them whether they successfully install or not, they act like men who get paid anyway. Always bad for the consumer. I bought 2 of the most expensive items in the store, they treated me like dirt, how sad. Ill get the bearing replaced in the 20 year old one, pity all around. Best Buy, fix this, you've lost an old time customer.

I have had the Geek Squad for various products over the years and fully expect this time will be as good as ever

assuming its like their other plans it should be good. just got product, no issues, havent needed to use yet.

I haven't had to use warranty, but I am glad that the price is affordable and I have it just in case I need it.

I don't typically write reviews but my frustration with this product is overwhelming. I purchased both this washer, matching dryer and a service plan for both in 5/2023. Within the first 3 months the washer had completely stopped working. At that time I called to have the washer repaired and was told that I had to call Whirlpool directly since it was under a year old. Whirlpool scheduled the repair appointment with an outside company, between waiting for service and the part (the main board) it was over a month of the washer being unusable. Once it was up and working, it was inconsistent at best. The problem that frequently happened was I would start the washer, it would lock, make a grinding sound and then be "done" as indicated on the front panel. I called Whirlpool and they told me how to reset the washer, which I did often. Now I've had the washer for a little over a year and the reset is no longer working so I've called Best Buy for repair. The technician has been to my house 3 times now, replaced just about every part and the problem persists. He is coming back next week to replace another part, hopefully that will work. I will say that the technician has done everything in his power to fix the machine and really gone above and beyond as far as customer service goes. I have always been a loyal Whirlpool customer but after this experience I'll be looking for another brand to support.

My experience with geek squad customer support was great, I had a date and time scheduled for my repair within minutes. When it was time to confirm with the repair technician I was told the time wasn't as agreed and when tried to reschedule I was told there wasn't any other time frame and I cant choose or repair technician for my area. I would be nice to have more than one option for repair technicians, such an inconvenience.

Do not buy warranty I bought an open box washer and installed correctly and the way it was given to me when I needed it be repaired they said it was my fault it was broken because a part that wasn’t included wasn’t installed onto the washer therefore it was “my fault” the washer was broken

I purchased this item on tax free weekend and set a delivery date between 12noon to 6pm 3 3 days was the earliest they can do, witch is fine. The day of i get a call from the driver at 10:45am explaining gow they have been aitting in my drive way, and my response was nobody had called me ahead of time for a early delivery. I got no 15 min warning or anything, so i told the driver i would be there in 40 mins, thats how far i work away from home. The driver did not like that gave me a big attitude and told me i was the last stop for him in that town, and so i explained how a heads up phone call should have been made prior to arrival and maybe he wouldn't have waited so long or deliver the item during the expect time window 12noon to 6pm. The driver took off and now i have to wait another whole week to get my washer machine or pick it up myself. I was given a gift card for my troubles that doesnt cover a 20 dollar uhual rental that charges .79 cents a mile, if you are going to get gome delivery you run on ther time not your own or what was scheduled take the whole day off unfortunately.

The warranty worked but it took a little while to find a service person, but it got fixed. Now 2nd time calling warranty for this machine. Hopefully won't take long to find a service person, but worth the money on warranty.

I haven't had to use this yet so I can't comment on whether it "works". It brings me piece of mind.

I haven't had to use this yet so I can't comment on whether it "works". It brings me piece of mind.

I bought a 5 year warranty to cover my new Samsung washer. Peace of mind for 5 years is worth this price.

The installation was on time and very professional

I was so impressed with their professionalism over the phone. Replacement parts overnighted and here ready for technician

This will insure repairs needed to be made with geek squad if my washer or dryer fail

I’m one of those crazy people that didn’t mind special ordering this premium dryer because this is the only full sized heat pump dryer available in the US. In theory a heat pump dryer is supposed to use about half the electricity compared to a typical electric dryer. You will not see that performance for more than 6 months on this dryer because the lint filtration allows lint to get past the filters and into the heat exchanger. I read the reviews about how this model and the previous generation model had this issue. I figured most people don’t actually follow the cleaning procedure of cleaning the primary filter every time and the secondary after every 4 uses at which point you vacuum any lint in that access area in front of the heat exchanger. I cleaned both filters and vacuumed the access area every single use and in one year’s time the heat exchanger was completely clogged from what I can see in the access area with no way to get the lint out! I guess you can completely and I mean completely disassemble the dryer and use a pressure washer to clean out the heat exchanger once per year. Who has the money or expertise and time to do that once per year? Once the heat exchanger starts to get clogged any efficiency advantage over a traditional dryer goes out the window. Let it get clogged enough and it won’t even dry the clothes at all. After only 2 years of use this dryer is now unusable. How is that good for the environment? Such a waste of money. If Whirlpool knew the lint filters didn’t actually filter out all of the lint, they could have designed it so that the heat exchangers are sealed away from any other electronics and very easy to access to clean out with a hose once per year. If this is how the company designs a premium product, imagine how poorly made the more budget line products must be. Needless to say I’d stay away from this and any other offerings from Whirlpool.

I bought this dryer in large part because on the Best Buy website, it says it has a delay start feature. However, this is an error on the Best Buy website - the dryer has no delay start feature. Very disappointing! Otherwise the dryer works fine. Best buy needs to better proofread their websites.

I always buy extra warrenty on my big home products

Do not buy laundry appliances from Bestbuy! Our last set of Maytag’s were from Lowe’s and the washer worked for almost 8 years, this new washer we bought in 2024 January was starting to make noise two weeks after Bestbuy installed it. Sometimes the machine stop working before the cycle is done and sometimes it keeps showing that 14 mins left for the cycle but the clothes are still soaked and soapy. Bestbuy have been sending different people to check on it more than three times and it never solves anything(all of them found out the issue differently. One of them said it s the electrical problem, the other one said we need a new door.. unbelievable! Now the one year Bestbuy’s included warranty s expired and we stuck with the one year used washer… so annoying.

I believe that everyone needs to have a protection plan on all of their devices