Customer Ratings & Reviews

I received a voicemail saying my dryer would be delivered at 3:30 on July 5th. I slept in after celebrating Independence Day thinking that would be okay. I wake up at 10am to find a text from 6:30am saying it would be delivered at 8:30am. It's no longer scheduled at that point so I call. I was lied to and told they tried to call three times. My call log showed one call at 8:18. She told me they attempted to leave a voicemail and were unable to do so. Also a lie. When I called my voicemail and played her the message where it said 3:30, proving she lied about being able to leave one as well as the original stated time of delivery. After checking my security camera I also see they arrived at 8:10 and left at 8:21. Prior to that she was adamant that the 6:30am text was sufficient notice in the 24 hour widow they claim on the website. I now have to wait three days and clear an additional 12 hours of my schedule to be able to wash my laundry because they can't handle a day after holiday delivery. Don't order from best buy

Dryer doesn't dry as good as it should. My vent runs straight up through the roof and is clean.

When I need or if I ever need to use this it will come in handy

It makes sense to make sure your new appliance is protected.

When purchased, it was said that the Best Buy Geek Squad Appliance Warranty extended the Manufacturer's Warranty, but it does not! It starts from the purchase date and redundantly covers the Manufacture's Warranty meaning that a 3-year warrantly is only as good as the different of the Manufacturer Warranty. If the Manufacturer Warranty covers 1 years, then a Best Buy 3-year warranty is effectively only covering 2 years. They say it cover beyond the Manufacturer Warranty, but the Manufacturer Warranty covers everything so in reality they are basically just taking your money for the period of your Manufacturer Warranty. This is fraudulent in my eyes. I would not recommend based upon this overlap and would simply recommend sticking with Manufacturer's Warranty and extended that when it expires. Extremely disappointed with this overlapping Best Buy Geek Squad Appliance Warranty - I would NOT recommend!!!

Great program if anything should happen to the product

The dryer stopped working after 4 years. The burning smell was noticed when we turned it on. Call for service and was told the 3-year warranty starts the same day as the manufacturer warranty because they are not allowed to service appliance during the 1-year of manufacture's warranty. When I purchased the additional warranty, I was told the service warranty started after the manufacturing warranty. I was sold a 2-year warranty, which was advertised as a 3-year warranty. There is no way I would have bought this warrant. I paid for the manufacturer warranty and the Geek Squad warranty for the 1st year.

purchased a washer and dryer, along with delivery and installation services, only to be informed on the scheduled delivery day that the necessary documentation wasn’t processed correctly. As a result, the delivery couldn’t proceed as planned. When I was forced to reschedule online, I was charged again and given a new delivery date that is 11 days later than the original one. We specifically purchased these appliances because we recently moved into a rental that doesn’t include a washer and dryer. This delay has forced my family and me to make multiple trips to the laundromat, costing way more than what inlaid for delivery all due to Best Buy’s negligence. Once we finally receive the appliances, I will never do business with this company again.

I asked the Geek Squad to fix a slow Outlook 2013. They ignored my request and tuned up my computer. Outlook continued to be slow. I had to search the internet for solutions and found one. I reset the view in outlook and it fixed the problem.

So excited to try these machines out and I get peace of mind with the insurance

I ordered this unit together with everything needed for the installation on Jan 11th. Best Buy confirmed the delivery for Monday the 25th. Sunday the 24th I got an automated message to confirm next day delivery and installation between 7am / 1pm. Monday morning (day of the installation) at 8am I receive an email asking me to schedule a date for the installation of the metal pipe needed to connect the unit to the gas line (!!). Call Best Buy and they say the order got split in two but they are going to resolve with the third party who is supposed to deliver and put the unit in. After a whole morning on the phone it is 1.39pm right now and I still don't know if the unit will be installed today or not.... Just to make everything even more aggravating at 1.28pm I received a "reminder" from Best Buy "reminding" me of my installation appointment today between 7am and 1pm!!!! So far the worst customer service experience ever.

Ordered a new Samsung 7.5 Cu. Ft. Smart Gas Dryer Model# DVG50BG83000VA3 and had it delivered on 4/12/2025. It is now 5/12/2025 and the machine is broken. They either need to replace a belt or the motor. Best Buy only provides 15 days to replace or return so they will do nothing to help me with this issue. I am now dealing with Samsung. They have scheduled an appointment to repaid my 30 day old machine for one week later. The machine looks beautiful.....but if I am unable to use it a month later.... What will happen a year from now.

No softener dispenser. Very long run time. No user guide, just a one-page plug in and go manual.

Very good and very quiet washer and dryer set. It met my expectations

I bought the 3 year protection plan for my Whirlpool washer and dryer. I am having someone come out for a 4th or 5th time because the washer cannot maintain balance. They replaced stabilizing rods, adjusted the rods, adjusted the feet, nothing works. I have to get a day off work because they will not give you a time for your appointment until the day before. I don't understand how they think people can just block off entire days over and over because their technicians cannot fix a washer. The dryer had a defect in the front panel causing the finish to rub off inside. They had to order a replacement 3 times because it kept arriving dented. The technicians have set tools and parts on a fabric topped hamper in my laundry area, causing grease stains on the fabric. I would not buy an appliance from Best Buy in the future, nor their warranty.

Worthless protection plan. I'm currently requesting a refund of my geek squad protection plan. I contacted geek squad to schedule a repair for my washer. The contact took 1 hour to get scheduled. On top of that, the repair appointment was scheduled for 10 days out with a 3rd party, not even best buy geek squad. Best buy set me up with Sears as a 3rd party repair. Today was my scheduled appt from 8am-5pm. At 417pm I received a text from Sears rescheduling my appointments from today to 11 days from now. After I've Been waiting all day for the tech to arrive. Absolutely unacceptable. Called best buy geek squad 8004335778 and it's been absolutely the run a round. Do not waste your time buying this protection or anything else from best buy. Their customer service is horrible.

I’ve had this machine for 4 years. I got a three year protection plan and now the washer is broken. We tried to replace the balance coils or springs and it worked for about 10 loads now it’s done just keeps going unbalanced.

In the past when you bought a 5 year protection plan, it was good for the full 5 years. Apparently that is not true, it is only good until you get service or replacement on a small appliance and then you have to purchase a new protection plan. They really shall call it "ONE TIME PROTECTION PLAN" good until the item dies up to 5 years.

Do not buy anything at best buy that they do not have in stock, I have been waiting for this washing machine for 15 days and they have already canceled 3 times. They invent a thousand lies until they finally accept that they don't have it. They demand an appointment and no one informs you that they canceled it, but you check and the status says that you have to make a new appointment. The purchase is for July 4th, today they tell me that for the 17th, but that it is a better option for August 20th, because they will surely cancel it again. They say it's LG's fault. The two previous purchases were lost and now this. Best Buy's service is a real piece of crap. And don't try online support because it's worse, the service goes out and they cancel the chat because you don't answer.

I have been happy with the machine but after 3.5 years it is not operable, and the replacement of a rusted drive is costing me $500. We are a family of three adults and the machine is not heavily used.