Customer Ratings & Reviews

I’ve always had great luck with geek squad service. It pays for itself. I’ve had it on a robotic vacuum that had issues & I ended up with a new one. The newest geek squad protection I got was for my new washer. That way I don’t have to worry about my new appliance!!!!

Great, knowledgeable team! My mom called themnto her home for computer repairs. Very satisfied.

I'm so happy with all my purchases and articles I buy here.

I always purchase this product on appliances and it has been needed more than once. This protection i feel pays for itself on most items.

Excellent work with installation and delivery in timely manner

Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

I like that this isnt too fancy, i just need a machine to wash clothes, plain and simple. It’s easy to use, very big and does its job. Sure, it is quite loud as some other reviews have pointed out, but with the laundry room door shut, i cannot hear it from 30 ft away while watching tv in the living room.

Couldn’t be happier with my LG washing machine. It does a great job cleaning, using as little water as possible. There are many washing options to choose. It is very attractive, holds lots of items, and even sings a sweet little tune when washing cycle ends. Very well made, user friendly machine. Highly recommend.

Bought a washing machine that was seemed internally unbalanced and hitting the back wall and water lines excessively, as well as moving across the floor on a spin cycle even with one dampened towel. Geek squad came and re leveled my machine and was able to observe the machine's unusual behaviors. I was able to get a different machine as i was within the return period. Thank you.

I bought the Washer/Dryer Heat pump Dry , and as someone who worked servicing appliances for 27 years, I know things can happen, and I also know the technology these machines have now , I needed the Geek Squad on my side !!

Whenever I don't buy protection, everything breaks. When I do, everything works perfectly. So I bought protection, and sure enough, everything is working like a charm! My advice. If something costs more than you can afford, or stings really bad to buy it again when it goes south, then buy protection. Otherwise, save your money. Percentages say you will be fine without it.

The Geek Squad team members my family and I have worked with are professional and friendly. We find them to be knowledgeable of their job and committed to solving problems and providing overall quality service. I would recommend Geek Squad services without any hesitation.

They were awesome with installing everything in. I would recommend the very knowledgeable Geek Squad for everything

I purchased the protection plan on an open box item, and even after purchasing the protection plan, my total still came out to less than the original price of the item I bought. Definitely worth it to have protection and peace of mind.

I bought this warranty for my washer because I had an Issue with the first one. I didn’t know Best Buy only gives you 14 day returns on Appliance. I thought because I was elite plus I had 45 days return policy. But no only 14 days lucky Samsung gives 1 year manufacture warranty. The washer broke 16 days inn. So with the second one. I bought this warranty I hope it’s worth it

Great unit. Economical purchase. Delivery was quick and fast in and out. Thanks Best Buy

Always good to have a Geek Squad warranty/service setup for your appliances from trusted professionals. Worth it to have it. Awesome service.

The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.

My wife love me more now for this purchase, haha, for real she really love this set. Recommending to everyone 200%

GeekSquad always stands behind the products. Service has been quick and efficient. If an exchange is required, that is also handled quickly.