Customer Ratings & Reviews

The only thing you can say about having extra protection and coverage shall a problem arise is, whew! One less thing to worry about. Proper planning because its necessary for me and my household.

over all seems good but I'll call a appliance person before geek squad as i feel they may not leave in good parts came with cause this thing had problems from the start like you push button bunch of time and it wont even start like old switches .don't trust them

LG steam front load washer and dryer, I have these at both houses, uses very little Easter and cleans your cloths very good. The dryer has wrinkle free setting that leaves your clothes pretty close to wrinkle free. Also have the pedal stool with the built in washer for quick wash of one or two items while you’re running a full load

Glad I purchased it in case something might happen or it just stops working

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

Perfect machine, very good purchase, highly recommended for home use.

The best protection for your products. Something everyone should get.

I always purchase warranty through best buy, they come out, fix if needed. Easy to talk to over phone and great repair people.

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I know protection plans are deemed to be a waste of money, but for expensive purchases I would never not get it. The one time I did need to have one of my TV's repaired (I had it for a year before it had problems), Best Buy decided the 2nd time to refund the cost of the tv, which I then used to buy a new one. I bought this protection for my new washing machine. Gives me peace of mind knowing that if something goes wrong Best Buy is positively responsive.

The service is great customer services is great. There timing is good the are professional.

The dryer I bought with a 3 year geek squad warranty broke right before the warranty expired. I called geek squad they set a appointment within a few days. The repair man came and diagnosed the problem. He called me later to let me know the repair was over the limit they allowed for cost and they would replace dryer for free with exact one. The squad is the best way to go

If you're spending that much on an appliance, it only makes sense to look in to the extended warranty. I have purchased these on my most expensive purchases and have had to use it on several. To get it repaired or replaced for the cost was well worth it. Have I purchased a warranty and never had to use it, sure, but the times I have had to use it I was very glad I had it.

100000% worth the purchase. They delivered and set up eveything quickly. They ran test cycles to ensure everything was installed and operating properly. Everyone was super polite and friendly.

Bad quality washer machine worked for 5 months then it broke down. Contacted whirlpool and the next available repair was 3 weeks later then send a 3 Rd party repair company to take a look at it and still waiting on parts for another month?? No parts available?? Whirlpool is made in USA?? The main reason to buy whirlpool was for parts availability since it’s made in USA?????

The installers did a fine job of bringing in and setting up my new LG gas dryer. They followed COVID protocols, used shoe covers, carefully removed and restored the hydrolic hinge on my screen door, properly installed gas hose & exhaust, leveled the unit, and made sure the unit was working properly before the left.

Great purchase experience the perfect appliance, customer service always willing to help

I haven't needed to use it. I bought it because it sounded different than other warranties (inclusive and easy to execute if needed).

The Beat Buy sales team took the time to throughly review the extended warranties.

Quality is guaranteed with this purchase through the Geek Squad. I have worked in retail and will not make a major purchase without having the protection plan. It’s that simple. With the plan, the consumer is afforded the ability to have their product serviced or many times, replaced, when they don’t perform as they did when new.