Customer Ratings & Reviews

The sense of security you get from paying a bit extra is worth it. Especially for the purchase of big-ticket items. I have always had a pleasant customer service experience.

From what I heard these are great products and I look forward to using them.

Geek Squad came and explained everything when they dropped off the items. They were very thorough. I really appreciated them explaining everything.

I haven’t had to use this for these items. I have used geek squad services in the past. They are always helpful and very responsive. I am sure I will not have a problem getting help if needed in the future for these items as well. I pretty much get geek squad protection on all big ticket items that I purchase at Best Buy.

Sometimes it can seem easy to pass on the warranty (where they get you)....being a believer in them helped us as we lost power last week and an item had a surge. Knowing it is repaired or replaced for free makes it worth it for unforeseen and uncontrollable circumstances.

Very pleased with this combo washer/dryer will fit right under my counter top. Glad l git tge Geek Squad warranty. Peace of mind if l need them.

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!

Purchased the Geek Squad Service Plan. Have not needed to use it, doubt I will need to, but better to have a service agreement and not needed rather than need and not have.

The agents delivered and arranged my item in the laundry room

Geek squad never let me down in the past and they won’t let me down in the future!

So far so good haven’t had to use it yet but I have always bought the geek squad warranties because it’s better safe than sorry and paying for out of pocket expenses

Geek squad protection awesome people over the phone help me and recommend me how to be ready for any inconvenient

The team who did the installation was very professional and service oriented. Great Experience

An updated warranty after a Gas Dryer replacement, a very nice thing for BestBuy to do. Their support is on point and I am glad to have the extra layer of product protection. I can vouch for BestBuy, they stand by their warranties.

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Not worth anything. They employ sub standard repair companies.

The geek squad was protection plan is good to have with no worries.

The agent installed the washer and made you sure it was working properly before he left.

Best warranty in the business. Worth the extra cost vs their competitors.

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

Great to know my appliance is covered and protected!