Customer Ratings & Reviews

My Samsung washer dial broke. I called and they came out and fixed it. I've had this on all of my Best Buy appliance purchases and I have used it on almost all of them. Not a knock on Best Buy, but on the brands.

I am very happy with my Best Buy Geek Squad service plan. It was a great investment in the purchase of my LG Dryer. I have used Geek Squad service plans in the past and was glad I made the investment. Thank you Geek Squad.

The protection plan from Geek Squad has been a blessing for all my appliances that need repair. Have always with their immediate response for any repairs.

I have used this service previously and it was very good and service was very professional when it was needed.

Not sure if I should be writing this review, since I haven't needed to use the warranty and hopefully never will. However, in my past experiences, there is a company that is as easy to deal with when it comes to warranties. So much so, that this is one of the few company's that I almost always purchase the warranty.

Excellent and very helpful they come right to your home and are quick to access the situation and resolve any issues you have

Nice! Clean! Best appliance you could buy. Will definitely recommend to family and friends.

I have only had to use the warranty from best buy time, however I got a new camera since the original one I purchased broke and was no longer in stock. totally worth it on large purchases where if you need to repair or replace once it pays for itself.

Excellent value for protecting my new GE profile washer/dryer combo. I have the peace of mind knowing my purchase is covered for 5 years. Thanks Best Buy!

Great option to buy a three year warranty repair, especially for the cost. I haven't needed it, and God Willing I never do, but the services promised are a good deal for 100 bucks.

i purchased the warranty because i have had to use it in the past. I highly recommend getting it because it will save you money later.

I would suggest that you review the Mfr service warranty VS BestBuy warranty, NEW Parts VS NEW or Used Parts. Like many customers I purchased my Washer and Dryer and Service Contract all together and opened a BestBuy Card for the BestBuy Points. You have a certain time to cancel the service contract without penalty as per your State Law on service contracts.

Just purchased this for a dryer. The price for the 3 year was better than most competitors, along with the comfort that a technician would be local and prompt. We'll see.

Cant really give a rating for this. I have not had to call for service yet. BUT, when I called the service number, the person ansering the phone answered my setup questions politely and patiently

the guy who came out when the dryer wasn't working right was great. he helped us detect where the problem was so we could get that corrected as well. It works great now

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

My 1st dryer was defective upon delivery, didn’t work, when I called week squad they said I would have to call store and purchase a new one, even though the 1st one never worked. Store employee was very helpful and a new dryer was delivered a few days later. However since the 1st one did not work, I don’t feel like I should have had to wait for another to be delivered.

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

we love it alot we needed it badly for are big family thanks so much

The agent mounted my dryer very professionally. They carefully carry the dryer minding the wall and protecting the floor.