Customer Ratings & Reviews

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

You can never go wrong. I always get the geek squad protection on almost every purchase I can. Easy exchange and or repair process.

I'm a big believer of the 5-year warranty when you purchase a big appliance. I had my LG washer replaced free of charge when the technician could not fix the issue. I had the washer for 3 years and received a brand new one.

Always need that protection! In case anything happens

Washing machine is great! I love the vent where is keeps it from smelling like other washing machines

I am sure the Geek Squad will be pro's if I should ever need them.

It is always worth the price to get a 5-year protection option on your appliance. Appliances are not made like they used to be 25 to 30 years ago - one thing goes wrong, and it's a large bill if no protection. Get the coverage.

wasnt expensive definitely worth every dime super nice and friendly

Comes in handy when you need it. Always available. Answers questions or finds the right person for you

The greatest moment is knowing that you are able to exchange, trade, or receive credit for the item if it is within the time of the insurance agreement. Great feeling knowing that best buy backs up most of its items thru this insurance.

Geek squad protection is a must went your spending a lot of money on a product like appliances or laundry machines and small appliances. With that said when something does go wrong, you'll def be happy that you coughed up the money for the geek squad because they don't disappoint

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.

This combo works so smooth, at first i was on the fence about the products but gave it a shot either way. It washes and dries as needed. Happy thus far. Didnt disappoint.

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

Because I bought an open box, it made the cost of the protection plan really affordable. There are some items, in this case a washing machine, which I like to have a warranty on. Haven't had to use it yet but I'm betting if I do, Best Buy Geek Squad will do right by the warranty.

My previous washer lasted 4 years. I thought it would last 7. Getting a warranty for 5 years works for me in that if it doesn’t last as long as my previous one, I get a new one.

I had a bad experience shopping for home appliances before.I bought this service on a different matter and got very good results, so I bought this service again as insurance this time.

Great, fast and tech fixed issue. Tech was fast to fix our problem

From Store to Delivery top notch Service, old appliances were removed with the new ones taking their place with cars and Demonstration run.

I took out a 5 year warranty on a LG 7000cw washer. I'm not really keen on buying warranties unless its a major purchase. Geek Squad has always been helpful in the past giving me great service. Not a bad price for the peace of mind it has to offer.