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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5754 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 5,754 reviews
  • Rated 5 out of 5 stars

    Unlike some warranty repair companies the Geeks kn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short and sweet Had Geek squade out a few times over the years and they always showed up on time and made repairs quickly and completely Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always comes through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always fixed or repaired any claim I have filed. Great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are true professional!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are super knowledgeable and helpful. No complaints from me. the geek squad is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used for 1 call about installation kit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fortunately only had to make one call for information that was not provided in the installation guide or anywhere online. I needed the size of a fitting and to know if it was included in the installation kit. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best delivery gentlemen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery personal, were polite ,careful with my washer, and place it where told. Awesome job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best part is warranty in case something goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 year piece of mind at a reasonable price, I only buy plans for major appliances

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I don't know yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet so truly I can't give it a true review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased other warranties through Best Buy and they were able to replace my products when I was faced with them not working. Due to this fact, I did not hesitate to purchase a warranty for my new appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for an expensive set of Electrolux washer and dryer set. Hoping to never need to use it, but the coverage to cost is a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoping!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully it will work and fix things if I am ever in needs. Just a precaution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this for a washer and dryer purchase. The washer showed up with minor scratches and Best Buy relaxed it within a week at zero cost. Totally worth it. Great service to have. Great piece of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gave me the information for laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, always very helpful with any issues I might have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always is best to buy a warranty and with the warranty they normally will give you free installation! its well worth buying! They always do a awesome job and showes you how to use the new product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value for the price if you are a frequent shopper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent capacity and very versatile. Cleans efficiently and has many cleaning capabilities.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is worth the feeling of safety and security

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check before you purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend that you check to see if the local Geek Squad has people on staff to do repairs for the item you are purchasing. If not, your product will still be covered but you’ll have to wait for insurance company used for this service to find and negotiate service for your product before repairs are made. We’re on our fifth repair for a product and so far have waited a week and a half to schedule the repair. From my check earlier this week it will be at least next week before that might happen.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Best Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this warranty as in the long run it comes out cheaper than doing the repairs on your own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I trust best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the peace of mind. I feel confident that if I need to use it best buy will stand by the protection plan.

    I would recommend this to a friend