Customer Ratings & Reviews

Good addition to any purchase. The delivery service and the store help for my purchases was great.

With some electronics the cost of replacing the item (or getting an upgrade by buying a new version of the product) is financially wiser than buying a protection plan. However, with the life expectancy of a clothes dryer, we believe the warranty was worth the price.

After reading everything that is covered under this plan, I am sooooo glad I purchased it. Hoping that I will never have to use this warranty, but happy to have it, just in case.

I haven’t needed to use it yet but viewing it on my account has been easy and convenient. Geek squad always comes through.

I finally bought a new washer after my old one was just not cleaning very well after 15 years. Haven’t needed to use the protection yet but it hasn’t failed me before.

Love my washer and dryer very much. They are still holding up strong

Have not used the warranty as of now but for the price its real good normally everything happens with in 3 years this warranty has 5 years, very few give out 5 yr on warranty on appliances.

Very professional. Called when they were on their way and wore masks when they got here. Removed and installed washer/dryer in no more than 30 minutes.

Hopefully dont have to use it … but Best Buy is very supportive and they are great

Reasonable price point for the coverage that is included. I had reason to use coverage on a previous purchase I had made on another appliance: the process was very straightforward, and the repair was completely covered

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

I have yet to use this I am going to be calling in a couple of days and will return back to let you guys know how the service was crossing fingers they can help me with my problem that I am having!

Love it, works better than i could have expected. Super fast wash cycle. Love love live it

So glad we got the geek squad protection for our open box dryer, as soon as we noticed it making a sound we called them and the sent the part the next day. Our appointment was within a week and they knew exactly what to do to fix it. Our dryer works perfectly now.

Five year Geek Squad protection is a must preferable option for the buyers. Feeling safe about the product. Great Geek squad customer service. I strongly recommend to go for 5 year protection plan

It arrived unharmed, on time, and the drivers were thorough in explaining things concerning my purchase.

Service was very professional and worked with my schedule.

The agents were so nice. They had my dryer set up in five minutes. Showing me how it worked, and answered all my questions.

Got a good deal on an open box and the dryer has worked like a dream. Moms happy so everyone is happy

The installation was very fast, the guys were friendly and professional.