Customer Ratings & Reviews

Had a washing machine tear up on me they sent the guy out to look at it very professional very easy to work with so I would 100% get the geek squad it was going to cost more to fix than replace it so they just replaced it with the same product very very satisfied

I have always purchased the product protection plan with anything of value like my laptop, tablet, and refrigerator. I have never had any issues with the plans. I have had to use them when my laptop battery and poercords gave out but they were replaced with no issues other than having to wait for the battery since it was not in stock. Highly recommend purchasing a plan to protect any electronics and appliances.

We needed it and thank you Best Buy it’s gonna cover

The best investment to secure appliances in good shape. No worries, no problems.

Best laundry machine I have ever purchased. I had restrictions on what type of machine would fit my needs, and this one surpassed them. I'm really happy I made this choice.

Dryer so glad we’re going to have an opportunity to use as High quality

This really paid off for me -- I always purchase the extended warranties (knowing how short the manufacture warranties are nowadays), and this is something I do as a matter of practice. I've now bought this again for the new machine. The previous one I had with the Extended Warranty the Washer quit working after only a little over 3 years of use in my home (it's not a commercial setting, making it clear) With the warranty, I was able to schedule a Geek Squad maintenance service look at my failed washer and they determined it could not be repaired as such. The good part, I was able to replace with my choice of a new washer as a result (they are very good at honoring your initial purchase price on the washer for your replacement device!). Don't hesitate .. just spring for the extra protection ..

The people at Geek Squad talked to me much like a friend would and recommended things that actually helped me and saved me some money too. I respect the personalities behind that desk.

Best experience ever dealing with sales in Mentor Ohio. True professionals!

Dryers clothes in a timely manner. Easy to use. Great price.

Extra protection since our washer runs every day bec our kids sports

I like this machine cause it works also I like the Best Buy service

The geek squad guys are awesome! I had an issue with my dryer not coming on so i called an electrician, thinking it was the outlet. They came out and said the issue was the dryer, not the outlet. The geek squad guys brought me a new dryer and determined that the dryer was fine all along and the problem was in fact, with the outlet. Got another electrician to come out and actually fix it and now the dryer works great. They were very nice about the situation and set everything up for me before they left. They said to give them a call if i had any issues. Great service!

have purchased it in past on more expensive products. great value and the service team that comes out is excellent and very knowledgeable. would definitely recommend for expensive purchases.

Adding a 3-year warranty to my laundry machine gives me real peace of mind. Knowing that any unexpected repairs or issues will be covered lets me use the washer and dryer without worrying about costly surprises.

The installers came early and were friendly. They did the job quickly with no issues. Hauled away my old washer and dryer and were gone. Use Geek Squad if you need it done fast and right.

Love Samsung products. Love Geek Squad Protection.

Very good and fast. They knew what they were doing.

I got the extended warranty for LG washing machine I bought. And the more I thought I bought it. I wanna pay $180 so I returned it. Because I didn’t really like the washing machine so I figured if it died that I was just get another one.

I always purchase the extended warranties on ALL major appliance purchases. I have had to use it already on my washer that was only 2 1/2 years old when the drum came lose. They called it a catastrophic fail and gave me every penny I spent back in credits to purchase a new washer. Love the extended warranties!