Customer Ratings & Reviews

Best plan ive found so far and this will help with maintenance for years to come on my appliances.

The agents delivered the washing machine, installed it in my laundry room, hauled away my old washing machine, instructed me and my husband how to use the new Samsung washing machine.

VERY GOOD PLAN TO HAVE FOR ALL YOUR PURCHASES AT BEST BUY. EXCELLENT TEAM DEDICATED TO HELP YOU IN ALL YOUR NEEDS AND ISSUES

This is my first side by side and I just love it. I have had no issues with it and am very pleased with the space and the performance of this beautiful Amana refrigerator/freezer that looks great in my kitchen! amana that looks great in my kitchen!

Great service and customer service they help me right away and also my appliances are working great

Great to have peace of mind for a big purchase like a washing machine.

We have used this service in Canada and USA. They deliver what they promise.

We have used this service in Canada and USA. They deliver what they promise.

I regret not getting this with our last washing machine and now have peace of mind with this purchase should anything go wrong. It's worth spending the extra money.

Great product to have at a reasonable price and easy to use

They are very responsive but nothing was accomplished. They never followed up on things they were supposed to follow up on. My floor is damaged from the faulty installation from their installer.

The Geek squad is an outstanding organization. Each time I had them to the house for TV or computer problems they were quick, efficient, knowledgeable and courteous. Cannot praise them enough.

Had to add this purchase and hope that I don’t have any issues.

Who can beat Best Buy warranty? No one. That is why I remain a revolving buyer

Purchased protection plan from past experiences with customer service

They answered in a timely manner and had a tech scheduled to look at unit quickly!

I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

Quick and to the point bought what i needed. for the items i had purchased and it was either the standard 3 - 5 year plan i could choose.

Never needed to use them yet for my washer but used for my phone and they are usually knowledgeable.

Great washer! Have had GE for years and I will always stick with!