Customer Ratings & Reviews

I love my machines I finally can do laundry late at night no noise. It is sleek very stylish and look amazing everyone complements how good they look.

I haven’t had to use this. But I wanted my appliances protected. I have done business with Best Buy for years. I have never been disappointed.

I would rather contract service through Bestbuy. I had a horrible experience using a Maytag extended warranty. All my TVs and appliances have been through Bestbuy.

Excellent coverage, geek squad is professional and knowledgeable, great value

This is my second Samsung washer and dryer set. The first set was great and near the end the protection package was VERY well worth it.

I am a huge Samsung fan! We love all of their products. These machines do a great job with all of our laundry loads. Especially when you have kids!

Did not need to purchase the Geek Squad protection plan so I returned it back to the store and got a refund. I have been personally called a really big Geek for over forty years now. With that being said and my peers letting me know that I am the biggest Geek that they have ever known for such a long time now, I know that I am completely capable of fixing anything that might cause a problem with the computer electronics on the washing machine should it fail. Can't be much different from the computer controlled French fry machine that I operate at my work where I am King. Burger King that is.

The agent showed up on time, he found the issue and took care of the problem.

Protected for 3 year! That’s a steal! Amazing taking care of your customers

When i got my dryer the two delivery drivers were the ones who told me my dryer had some dents which i was very grateful for. And i did a exchange with my dryer it came in quickly

Dont lookforward to having to use it, but Its a great halo to have when buying new units!!

Only reason for 4 stars is i have not used them. Nothing broke down yet.

Geek squad protection is great to have. This is just one of the many products I have gotten from Best Buy for which I have opted to get the Geek Squad Protection.

Greeat customer service very helpful over the phone help

From the advertised description of this service, it seems like a good deal for the money IF they honor it. My appliances are only a few months old now and fault-free so I cannot give a review of an actual experience yet.

Love having this, keeps my mind at ease in case something happens.

Excellent service. They changed my dryer machine after they didn’t find a part.

IT'S WORTH IT TO HAVE THE EXTRA SERVICE, IN CASE SOMETHING GOES WRONG. NOT ON EVERYTHING BUT MOST THINGS, IT'S HAVING PIECE OF MIND, YOU HAVE A BACKUP PLAN.

Geek squad installed my washer and dryer and I got the 5 year warranty on both appliances.

Great service! Great dryer no problems at all !!!!