Customer Ratings & Reviews

When I asked for help I was answered quickly, communication is good, if I get my washing machine problems resolved I will recommend everyone to take their warranty to Best Buy.

Geek Squad excellent customer service! Called to make an appointment and they came next day first thing in the morning and diagnosed and solved my issue within the hour regarding my hamper being disconnected in the washer drum!

The washer and dryer are very quiet and works very well, what I like the most is when you’re away and have the machines running it let’s you know when the machine stop’s also my clothes comes out clean every time. The machines works very well it’s awesome, glad I purchase it.

Haven’t had to use derive yet but I’m sure there will provide great service

Hope I do not have to use this but it is good to have.

The price of the geek squad service is so affordable, it feels like you’re getting away with something. For a few dollars more you get the security of knowing it’ll be fixed or replaced is everything for me, bc I’m not a wealthy person. When I buy a big ticket item, I’m paying cash to afford financing, but it’s a big chunk of your income at once, so to have the security of the protection plan makes me feel better about spending that large sum of money.

The Geek Squad has been a great help with their install and support system.They're there to help you

Unit cleans well and has many features.my only complaint is its custom program feature is only programable via the app.

I am very happy with the purchase i made on this day.

I'm very pleased with this dryer,drying is amazing, plus theres multiple settings. Recommend anyone to buy this dryer you will be pleased with the purchase.

I have always bought my appliances from Best Buy and always buy the extended warranty. The Geek squad warranty is great. Every one is patient, listens to the problem and when needed schedules repair service. The repair techs are professional, efficient and punctual. If you have to skip work to wait for the repair service, rest assured that Best Buy techs will be on time and do the job right the first time.

This protection is very good to have in a case of an emergency parent or for a costly repairs that it is covered under warranty this is your best bet to ensure that whatever you purchase is covered. Just like a car you need insurance.

I have had to use this warranty in the past unfortunally I live in a very rural town so that a lot of the time they are unable to send a tech to me but have never had an issue they usually refund me back what I paid for the original unit and I go back to them to get a new one easy and good customer service

I am hopeful I wont have to use this, but I like having the peace of mind. We just spent a fortune on appliances and I am grateful we are covered.

Agents were amazing and super helpful with installation

So nice not to hear all the squeaking of my old dryer. This one is so very quiet I have to go make sure it’s running lol

excellent service im happy to count with there service

Exelet and a big washer and clean the clothes out so good

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.