Customer Ratings & Reviews

Recommend to get Geek Squad on all electronic products. You never know when it may come in handy. Very easy to get product fixed or replaced, if needed.

I will always get the extended warranty from Best Buy. They honor their warranties. They dont argue with you or anything. I have had them for my appliances always.

It’s a good service should always buy with appliance from Best Buy!

Love the GS membership as we are avid Best Buy fans and buy all of our electronics here. They were great upgrading our computers.

The contracted company that installed the drier broke my hardwood floor. They need Geek squad to do all of the installation. This is the 5th time I’ve had problems

Great service to add more time to your products warranty

I ALWAYS get this coverage for any major appliance i purchase. If you have ever had to make a warranty claim with any major manufacturer, you know that its a HUGE pain in the rear and almost worthless because they really don't help. I was told by a friend about this plan best buy offers and how easy and great it was when they had to use it. Once he told me this, I have been purchasing all of my appliances with Best Buy and ALWAYS add the protection. I recently had to make a claim with my washing machine. They were so helpful. I owned it for two or three years and the buttons stopped working. They actually just replaced my washer with a brand new, bigger washer at no extra charge. I am so glad that I bought this coverage and will continue to do so!

Get the warranty! We bought the warranty for our dishwasher and it was the best decision one month before the warranty expired our dishwasher broke and it got replaced with a new one so I bought the warranty for my washer and dryer because it will save you money if your breaks

Got the geek squad protection plan. I haven't had to use it yet but I do feel at ease knowing I have it. I've always had great protection with all my other geek squad protection plans

Great customer service. I recommend with any large purchase from Best Buy.

Haven't had to use it yet for our TV but worth it for peace of mind.

[Employee of bestbuy] These appliances are simply amazing! However you should be aware that unspent cycle the washer is a bit loud. Make sure that you purchase a warranty plan with them because they are truly high-tech and I could see how that could be an issue in the future. I'm sure repairs would be very costly

This was purchased for a LG electric dryer to cover for damage even related to normal wear and tear. Being that we use our electric dryer almost daily, it makes sense to purchase this relatively inexpensive plan just in case. The fact that newer electric dryers have built-in computers and are virtually impossible for the end-user to repair, I feel that this protection plan is well worth the price. The plan even covers for damage caused by where in tear witches pretty incredible.

Having the 5 year Geek Squad coverage is a great bonus to any product. Made my purchasing a new dryer easier and made me feel more confident.

I've had a repair person out for another appliance under warranty and he said that any major repair on newer appliances will always cost more than the warranty. He's not in the warranty sales business but said he buys the warranty - and he repairs appliances for a living!

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.

Wonderful product dries well and very fast. Quiet for those late night washes

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.

Even on a busy day it was easy and quick to walk in choose a washer buy it then leave. It actually took me less time to do that than it took my husband to finish a product replacement with a pre set appointment with Geek Squad.

This protection service is worth every penny! Always have peace of mind knowing that should something go wrong, the Geek Squad is always there!