Customer Ratings & Reviews

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Help is always here when you call they have the answer .

Love the simplicity, ease of use and ability of these Washer and Dryers. Great choice, great price

Good product. Good pricing. Very affordable. Five stars

easy to use, great quality easy to use, great quality easy to use, great quality

I have not used this for this purchase, but i ha e used them in the past- great service!

I would definitely get, since my last washer needed maintenance more than once. I used my five years and purchased again.

It is very quiet and big enough for a king size quilt. I can see through the lid. This is amazing

Simple protection plan that after research I have discovered is more comprehensive than and has much better customer service than the manufacturer’s warranty.

Service was quick, easy, and the process to add the additional warranty was seamless.

Even on a busy day it was easy and quick to walk in choose a washer buy it then leave. It actually took me less time to do that than it took my husband to finish a product replacement with a pre set appointment with Geek Squad.

Excellent service for extended warranty. Good customer service. Peace of mind if repair is needed for 6 years.

After a month of searching for a washer and dryer found this matching set at Best Buy. Glad I waited best purchase I’ve made in years Makes doing laundry, fun and easy. My wife can’t stop using them lol. I would recommend this washers and dryer for any husband trying to upgrade his wife with new tools to make it easier to get her job done.

The delivery team installed my Profile combo with great care! Was thankful with how quickly they got things done as well!

Installers were fast and professional! Treated the washing machine like it was theirs ! Excellent customer service! The BEST BUY ever!

Get the warranty! We bought the warranty for our dishwasher and it was the best decision one month before the warranty expired our dishwasher broke and it got replaced with a new one so I bought the warranty for my washer and dryer because it will save you money if your breaks

Good and easy to use. Will give 5 star. I am satisfied with the product.

My geek squad service as the easiest and smoothest process ever. Came in and out and left everything perfect

Recommend Geek squad for your repair needs. Very polite staff.

Washes our clothes great. I've had a different brand but it didn't wash near as well. It really surprised me at how much of a difference it is between two different brands. The one I have doesn't have an agitator but it cleans up my son's clothes really well and I don't have to wash them twice. The one thing i do not like about these kinds of washers, the glass lids. That's what happened to the last one and it was just as inexpensive to buy a new one, well almost anyways.