Customer Ratings & Reviews

Great customer service and reasonable prices continue your service to customers and friendliness you all will be rewarded with excellent quality and rating it’s a pleasure to be a part of your business as professional good day.

I opted for the Geek Squad Protection plan, and let me tell you, it's like having a safety net for your gadgets. When my washer decided to act weird, Geek Squad had it sorted in no time. The best part? They kept me in the loop throughout, so no mysterious tech magic happening behind closed doors.

We’re glad to have the option to get a 5 year plan. We’ve had benefits from products needing unexpected replacement and the exchanges were easy. This is for our new washing machine. Unfortunately our 5 year warranty had expired two months prior to needing a replacement. It’s still worth it. We replaced a TV with a five year warranty at 1.5 years.

Always buy Geek Squad Extended Warranty for major appliances! We’ve always made use of our Geek Squad Warranty, very efficient and great service. We have never ever had any problems with them and highly recommend getting it!

I'm so happy with all my purchases and articles I buy here.

I will highly recommend geek squad to anyone needing service protection on their product. The price was minimal for the protection provided.

There were two agents that I spoke with during the purchase. There was a miscommunication regarding the installations and take away. On arrival, the delivery driver contacted the representatives and they worked together to alleviate my frustrations in making sure that the relevant parts were ordered and another installation and removal was scheduled.

Insignia washer is really good product. It works so well the I will not get a different brand.

Great to know you can have a plan that will service if anything goes wrong or needing repairs. Great investment.

Excellent work with installation and delivery in timely manner

Good insurance I have found advantageous. Quick laptop tech support, repair scheduling for appliances troublesome.

Great deal on washer and dryer. They are working great so far. Super Happy with look and performance

I haven't use this protection for my most recent purchase yet (and hopefully won't need to) but I have purchased this and used it before and highly recommend it for expensive items because life happens and stuff breaks, it's good to have that security on your investment.

When they delivered the appliance, they were very professional and helpful.

I purchased a 5 year protection plan on my washer I purchased. It is replacing a maytag that the only thing wrong with it was the control board was defective. It went bad after a little more than a year. Because I have the washer in a business maytag would not honor the warranty, and in addition the control board needed was on indefinite backorder. If I had this protection plan on that washer, Best Buy honors the coverage no matter where it is installed, and if the part was unavailable they would replace the washer with a new one.

Most appliances last between 5-10 years. Paying a small percentage of the cost of the appliance for an additional warranty is always wise if you can afford it. You never know when something is going to happen and you need to call in a warranty or repair.

Always get protection geek squad you'll have piece of mind knowing that if you're product fails they are there to help you out

The one thing that keeps bringing back to Best Buy is their Geek Squad Service. I’ve bought warranty service in other stores and no other store made my coverage as easy as Best Buy. Their customer service team are excellent. Now I only purchase all electronics from tv to computers to sound systems to appliances at Best Buy and so do all my family.

Worth every cent. Now, I usually pass on extended warranty offers and such. But, Geek Squad is my exception. Not only because they are rock stars- I purchased a higher end Samsung washer dryer set (I am in love with) and they are literally rock stars. I haven’t had to use them but the peace of mind knowing that I can if I need to is awesome. Did I mention that they said it if at any time I need to have my washer dryer fixed I’ll just come and exchange them out for new ones? Yep-oh yeah

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...