Customer Ratings & Reviews

Haven't had to use the service of Geek Squad yet and frankly I hope I don't. I have used the service in the past and I was very pleased so we took the three year warranty just incase the Whirlpool appliance was a lemon.

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

I bought this warranty for my washer because I had an Issue with the first one. I didn’t know Best Buy only gives you 14 day returns on Appliance. I thought because I was elite plus I had 45 days return policy. But no only 14 days lucky Samsung gives 1 year manufacture warranty. The washer broke 16 days inn. So with the second one. I bought this warranty I hope it’s worth it

Great service to have. We always get this for the major appliances. When needed it’s great

Excellent service. Delivery was easy and on time. Very professional service.

Perfect machine, very good purchase, highly recommended for home use.

The best protection for your products. Something everyone should get.

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Glad I purchased it in case something might happen or it just stops working

I love this washer and dryer. You get a notification on your phone when your load is finished washing or drying. The steam feature on the dryer is nice. Overall, I’m very pleased with this putchase. Would recommend and they’re pretty to look at, too.

Im using them for the last 6 months. They are the best. I have already 2 friends who purchased the same after checking ours.

Im absolutely elated with my purchase , the features on both items makes washing and drying a joy without a long wait time of completion. I recommend these two products for anyone home addition.

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I haven't had to use this yet, but did on a dishwasher we bought several years ago. It has been difficult to find local repair people so this works !

Always love getting what I need at best buy. Only place I ever get the warranty, because its the only place I trust. Very easy and professional, cant imagine going anywhere else. Thank you!

So far, so good. We purchased this after the previous model failed again and again. This current model is quieter and produces almost dry clothes after a super strong spin cycle. For the money, it definitely does the job. I also purchased a five year warranty without hesitation.

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

The service is great customer services is great. There timing is good the are professional.

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.