Customer Ratings & Reviews

The Geek Squad team members my family and I have worked with are professional and friendly. We find them to be knowledgeable of their job and committed to solving problems and providing overall quality service. I would recommend Geek Squad services without any hesitation.

For me, Geek Squad has always been a "hassle-free" experience the few times I've had to require their help with a product issue.

Glad we got this because when we picked up the washer and dryer we didn’t have our house yet so by the time we got our house and started setting them up the washer didn’t work. Had to return it to the store and come back within a week to get a new one. Had to pay some money for whatever reason it was for how long we had the washer. Might have been $25. But glad we got this because we would have had to buy another washer…

My mom always taught me to protect the things you buy, and Best Buy's Geek Squad Protection is one of the best warranties you can buy. Ive been a huge fan of Best Buy for years and have spent a ton of money, and any large item I always buy the extended warranty. Its not only offering you a peace of mind, but its also perfect IF something breaks. I havent had to use warranties from Best Buy often, but when I have, I have always been taken care of.

I'm new at this home ownership thing so of course I ordered a gas dryer when I really needed an electric dryer. They were so helpful correcting my mistake. They quickly installed the correct product and even got the revised bill correct. And best of all, no one pointed a finger at me laughing!! lol

they set up my washer and dryer very quickly and removed my old units. they were fast and friendly.

The agent installed the washer and made you sure it was working properly before he left.

My warranty I always purchase them just in case I rather be safe than sorry. When I do have an issue, Best Buy takes care of it with no hassle.

Geek Squad is always good to have, it really pays off to have it in the long run.

I like that this isnt too fancy, i just need a machine to wash clothes, plain and simple. It’s easy to use, very big and does its job. Sure, it is quite loud as some other reviews have pointed out, but with the laundry room door shut, i cannot hear it from 30 ft away while watching tv in the living room.

This paid off well when my LG Washer died 13 months after purchase. The call in process was quick and easy and the in-home tech was on time and knowledgeable. The service was good and there was no difficulty in working out a fully covered (same or lesser priced) replacement.

The team who did the installation was very professional and service oriented. Great Experience

Dryer is great had a small dent in it from delivery can’t really see it but got a gift card for the damage had it for a few months now working strong

Glad I purchased this and wish i had before when purchsing but now i know to do so.

I love this washer and dryer. You get a notification on your phone when your load is finished washing or drying. The steam feature on the dryer is nice. Overall, I’m very pleased with this putchase. Would recommend and they’re pretty to look at, too.

I recommend protection.. never know if product I bought have issues down the road..

im sorry it took so long to find this product. I love it and it is one of the best decisions I have made for my home improvement.

Hope to never need it ... but it is good to know that If I do, I will get 100% purchase price back if something cant be fixed, etc! This means it is NOT pro-rated like a car battery that depreciates over time. 1st year they work in conjunction with manufacturer's warranty, and then 4 yrs after. Like I said, fingers crossed I will never need it as long as the products live up to the manufacture reputations!

I received a $100 gift card from Best Buy because I exchange my Appliance

The agent I had did an amazing job on fixing my washer. He fixed it quick and was in and out within a matter of 20 minutes