Customer Ratings & Reviews

The only thing you can say about having extra protection and coverage shall a problem arise is, whew! One less thing to worry about. Proper planning because its necessary for me and my household.

Bought an insignia washer and had an issue with it after a few years. Best buy couldn't find a repair specialist so they decided to replace it with a brand new washer.

I hope I never use it, but it always gives you peace of mind knowing that you are covered.

Works super good, very heavy! Just pay for delivery lol

Bestbuy installed my washer and dryer in 15 minutes. I love bestbuy because of their service.

I bought this for my prior washer and dryer each and used the dryer 6 times, and the washer twice, and all at no extra charge for me, totally worth it

I just bought the dryer in late June 2024. Hopefully I will never have to use the 5 yr Geek Squad warranty I bought for it, but NO WAY was I going to settle for just the one year GE warranty.

Agents arrived on time, quickly installed the washer, and ran the quick cycle to ensure it worked properly. They were extremely professional and left the laundry room very clean. I highly recommend the Geek squad for any type of installation.

The team who installed my washer was AWESOME!!! They worked quickly and efficiently, didn't scratch anything, were very friendly, and gave me great tips to get started. They did not have much room to work in, but they got it all perfect!

100000% worth the purchase. They delivered and set up eveything quickly. They ran test cycles to ensure everything was installed and operating properly. Everyone was super polite and friendly.

I recommend always getting the extended warranty on large appliances. Geek squad was excellent when I needed their help with a problem I was having. Very professional.

I always add a protection plan just in case! Just do it!

I ALWAYS get extended warranties on my expensive items, and the Geek Squad protection has always been great. For two expensive items in the past that had issues, simply going into the store and getting a replacement was a breeze. Given that so many items are no long built to last, it seems inevitable that something will go wrong with an item just past its warranty window. It's a little extra cost, but it beats having a brick.

use protection. 5 years of safety. dont want regrets without using protection!

If u need service if parts are ordered they don’t show up Best Buy will not tell u that service guy will not be coming on the day your service guy just doesn’t come nobody will let you know you just wait for nobody to show up No communication in-house

Its only been a couple of months, but so far im loving both the washer and dryer. The large drum and front loading makes it soooo easy to wash large loads or thick blankets.

I have used this service previously and it was very good and service was very professional when it was needed.

Great to know I am covered in case of any damages or issues!

Bought a washing machine that was seemed internally unbalanced and hitting the back wall and water lines excessively, as well as moving across the floor on a spin cycle even with one dampened towel. Geek squad came and re leveled my machine and was able to observe the machine's unusual behaviors. I was able to get a different machine as i was within the return period. Thank you.

Geek squad protection awesome people over the phone help me and recommend me how to be ready for any inconvenient