Customer Ratings & Reviews

Installation was smooth! The technicians moved the old washer and dryer to the garage, hooked up everything and even cleaned up where water had spilled from the old washer. I highly recommend the Geek Squad. I hope I never have to use the rest of it, but for my peace of mind, I feel better for having it.

Great option to buy a three year warranty repair, especially for the cost. I haven't needed it, and God Willing I never do, but the services promised are a good deal for 100 bucks.

For all the horror stories that I read about new washers & dryers this PSP seemed like a no-brainer. Anything over $1k I'll drop the extra $ on to not be hassled if it dies. If my washer or dryer dies, I'm not going to be at a coin-op laundromat. Imma be watching the Nerd Squad roll up and fix it.

Great, fast and tech fixed issue. Tech was fast to fix our problem

Wish installers had been better trained on Customer Service. It would have made the installation experience more pleasant. One instance installer kept telling me "No" including telling me not to ask so many questions, they had to get on to other jobs. I said in my business we never say "No" we try to make things work. His reply, "I wouldn't work for you."

We love the Geek Squad protection that comes with everything

I always get the Geek Square protection when buying appliances.

Very happy to discover warranty on appliances is for five years and not less! You never know if the appliance will be in need of any service over the years!

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

We have purchased the protection plans for our major appliances and our electronics. We have used the plans more than I anticipated but I'm so glad we bought them. A washer, a TV, and a stove have had issues which were fixed or replaced. The money saved on replacement/repair outweighed the purchase price considerably.

My Samsung washer dial broke. I called and they came out and fixed it. I've had this on all of my Best Buy appliance purchases and I have used it on almost all of them. Not a knock on Best Buy, but on the brands.

Geek squad support,, always a good idea, !!!!!!!!!

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.

I haven’t had to use my protection yet! I hope not to. Thank you

I like the geek squad plan. They're very helpful if you need them.

The geeks are there for when my washer and/or dry are in need of help.

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

I love the option of knowing if something goes wrong with our washer, the Geek Squad is a call away. Crossing my fingers we get a full 5+ years out of it.

I haven't had any issues yet, and don't plan to have any, but I got the longest protection plan that was offered. I'm a retired senior citizen on a fixed income, and I want all the protection I can get. You just never know what might happen. And sometimes I don't have the best luck. So I'm not taking any unnecessary chances.

I always buy my appliances from Best Buy just because they have the BEST protection warranties around. I have had to use a couple of them & was given a replacement immediately !!! It's refreshing to have found a business that treats you like a valued customer !!!