Customer Ratings & Reviews

My 1st dryer was defective upon delivery, didn’t work, when I called week squad they said I would have to call store and purchase a new one, even though the 1st one never worked. Store employee was very helpful and a new dryer was delivered a few days later. However since the 1st one did not work, I don’t feel like I should have had to wait for another to be delivered.

You can never go wrong. I always get the geek squad protection on almost every purchase I can. Easy exchange and or repair process.

We purchase one with everything we buy. It has come in hand numerous times and pays itself off.

I have only had to use the warranty from best buy time, however I got a new camera since the original one I purchased broke and was no longer in stock. totally worth it on large purchases where if you need to repair or replace once it pays for itself.

We purchased the Geek Squad Protection Plan "just in case." However, my experience with Maytag products is that I'll never have to use it. It's getting harder and harder to find repair folks where I live. We also like the tech protection plan on our electronics. Best Buy is a friend!

I had always had a pleasant experience with Geek Squad. Very professional and if they couldn't fix it they would off a voucher for the purchase price. will always shop best buy.

Excellent service, always with quality of service and they solve problems quickly and efficiently

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.

Very convenient using, set & forget. The app notifies you when your wash is done, what stage it's in & many more

The guys at the desk are well knowledgeable and helpful. I went in to get my phone checked after the backside cracked. They explaining the issue on the phone. They gave me the right suggestion to take my phone to the main apple store for the options available for me there.

I have purchased Geek Squad Protection plans for all my appliances and any tech which costs me over $200 over the past 5 years. Great Customer Service at a decent price, which is more than I can say for the Manufacturer's plans offered/Customer Service that I've experience on previous appliances!

Thanks again to the geek squad service. It’s good to know that Best Buy has this option to help their customers!! Our dryer and washer are working well!!

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

There were very friendly and nice and quickly set it up!

Great service, solved the problem quickly without question or hassles. Pleased with protection & I don’t worry about any problems, although I bought quality in the first place

Great, fast and quick response . Tech was quick to fix

I had this for a week now and I love it. Much larger capacity than my previous Kenmore elite washer and it beats it hands down in wash quality. The steam clan function is an icing on the cake. Not to mention the great looks.

I am so impressed with my front load washer and dryer by Samsung. It cleans well, it's so silent and the price was awesome!!!

I like having the extra years of service plan. I can't really locate my plan though but I believe it's on file with BestBuy. I think I call Geek Squad and they help if I ever need service so should be very easy to do. Was affordable and worth buying I think if something goes wrong with electronics

When our dryer died under the extended warranty, we bought a new washer to match the new dryer we had to purchase. We canceled our washer's warranty and received a small refund back against what we had paid. Adding the washer and dryer warranties together, we still came out way ahead.