Customer Ratings & Reviews

Geek squad protection is a must for me. I had a claim on my washer and ended up getting a brand new one no questions asked!

Geek squad protection is a must for me. I had a claim on my washer and ended up getting a brand new one no questions asked!

Hopefully it will work and fix things if I am ever in needs. Just a precaution

Washer and dryer are great! Installation was smooth with the installation team that came to do it.

Hope I never need it, but after my Samsung experience, I had to purchase this warranty. I sure am happy that my new LG washer and dryer have performed great. I hope they continue to do so, but if not, I it covered.

So, they sell the warranty plans well, I mean who wants their applianceappliances to break and have to either spend a few hundred dollars to replace them, or just spend a few hundred dollars to buy new ones so soon. Well my washing machine, which was a little over a year old breaks, Nov 4th, I have literally had a migraine dealing with this warranty program. There is no assistance for laundry services, or rental for you to have. I had to wait 5 days for a repair guy (who is not geek squad because if I wanted geek squad it would have been 2 weeks) just to come look at my machine, he takes 4 more days to order parts... fast forward the December, no parts still. No idea if they are coming, and this whole time I have been out a washing machine. I don't know about you. But I was clothes daily (family of 4 with busy kids). I've had to make calls myself only to sit on hold for over a half hour to be transferred, and then still be told there is nothing they can do. See you have to wait 30 days (not from when you called, no because that would make sense, 30 days from when someone ordered a part) before they will even consider just replacing your machine (which they claim they will do in their sale... "we fix or or you get a new one") so you would thinknatvthe 30 days, which is closer to 6 weeks now, boom new machine... nope, now you move up to special forces, and then they have to submit a claim... which they tell you can take 3-5 business days for them to respond to.... So, if you opt for this, my suggestion is go to rent a center and get whatever appliance to save yourself the hassle, it will cost you, but it's cheaper than the laundromat (which I had to pay out of pocket for the last 6 weeks) oh and instill don't have a machine yet. Today is Dec 13

Had an issue with my dryer, they came and verified it and, than they fixed the problem and it's just great I got my item fixed and did not had to pay anything, it's perfect

Great machine! Love that it was so easy to pick out and staff was great

I received a good attention when I used ! Really quick

Great item arrived in perfect conditions, have done my laundry and way better than top load Dryer. Great Protection for my appliance.

5 year piece of mind at a reasonable price, I only buy plans for major appliances

It’s better to have the warranty than to not have but service technicians from local repair places are horrible. Only positive is that when they can’t fix it after multiple times, you can apply a credit towards a new purchase.

This item first time problems i was call rightaway they exchange but second one is same problem didn't exchange bue they try to fix . I get scheduled.

Works amazing. Very little vibration from units and look amazing as apair

It's good to know we have the added protection if we need it. I had to use the Geek Squad once before on a separate purchase and there was no problem. The product was replaced. Easy.

The extended coverage is well woth the money on high dollar purchases. Would recommend anyone buying a high ticket item to definitely get the coverage cause its paid for itself with one purchase.

Great quality washer and dryer. Clothes have never been ckeaner. Easy & convenient to use. Efficient with energy & saves on laundry detergent. Love it

Love the washer and stand easy set up easy to use works very well

I always buy these because cheaper than manufacturer offers

Love my washer. Finally, I was able to wash my Ugg blanket. I can do large loads and not have to go to the laundry mat