Customer Ratings & Reviews

My favorite part is the 5 year geek squad warranty, never had to use but I see them moving around the city .

We had a different washer it broke within a year best buy didn’t have the same brand but let us pick a different brand and just had to pay a difference we love our Samsung washer

Great and quick installation...am ready to purchase the matching appliance and will obtain the same 5-year protection. Have not needed to use the Geek Squad, but the peace of mind in case I need them, is comforting.

Got a great LG washer and dryer with a one-year warranty from factory ... Not saying if that's good or bad but I do know Best Buy's extended warranty it's a lot better because if they can't fix it They will replace it for the cost you pay for

well actually I never really had to call them for anything yet but it's great to know that I have them

Purchased this warranty as in the long run it comes out cheaper than doing the repairs on your own.

AGENT SHAWN FROM CRANBERRY STORE HELPED ME GREATLY! EXCELLENT SERVICE & HIGHLY RECOMMEND.

This service has benefitted me already. It has allowed me to have free delivery and removal of my old appliances. This service has already paid for itself. A really good benefit to have should either of the computers fail. Good idea.

We bought an open box fair item because it had a dent. We bought 5 year coverage for peace of mind.

Can’t go wrong buying a warranty for pennies more especially on a washer and dryer that will be used daily . The Geek Sqauad warranty is a must for us on all products because it assures I didn’t waste my money if something happens to break .

This will come in handy & I have not used it yet as I barely bought my products

I purchased this with a machine that ended up having some trouble. It was reassuring to have the coverage. Unfortunately, we had trouble during the COVID quarantine. It took about a month for us to have someone come and look at our machine.

If you are on the fence. Just know that the price for after warranty diagnostic, not including fixing the issue is 80% of a five year plan.

Came out ASAP and replaced the LG washer dryer combo because it had a dent from delivery

The techs brought the tools, I already had the connection hoses and hookups, and have not needed the technical services of the Squad in the year since purchase. Zero problems with the entire purchase.

The agent was very helpful great customer service he explain everything I needed to know

Service was very professional and worked with my schedule.

The Geek Squad is super! They deliver and set up our appliances/televisions and service any items that require repair. It is reassuring to have them as a back-up should we lose the function of any of our electronics.

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

I haven’t used it yet. But I’ve always been pleased with the squad and their service.