Customer Ratings & Reviews

I sure hope I don't need to use this, but I'm glad I bought the additional protection.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

Excellent products delighted with them. thank you.

Love the look and very nice comes in handy will recommend this for any household

Always good to have just to have a peace of mind if something goes wrong

Always good to have just to have a peace of mind if something goes wrong

the attachments and geek squad go together and very much needed

Would definitely recommend worth extra protection just in case

The employees for Geek Squad are the best. They are very friendly and always clean up. I highly recommended them.

Always Buy the Geek Squad Warranty. A good back up for when goes wrong

I have my desk top and lap top checked out yearly by the Geek Squad. Love the service.

Warranty that you need at all times, I will recommend to all my friends and family

Las mejores garantías que hay recomendadas al 100.

Like i always say geek squad for all your purchases i would recommend

I don't have any complaints. They replaced it with a brand new unit.

I wouldn't ever consider buying a major appliance without the service contract. 5 years for $99.00, Can't pass that deal up!

I have not been able to use it so far, but peaceful mind is a good thing to have.

I am comfortable to buy protection plan because it is very expensive if we buy plans it is good

Agents rapidly installed my dryer with a hassel free experience.

I have not had to use it at this point and I suppose I won’t need it but it will be good to have if needed.