Customer Ratings & Reviews

My husband is not mechanical, so we need the assurance of help when we need it.

The warranty service for years ahead adds value to the purchase. Easy decision.

Thanks for suggesting this item.. This is for a rental and is the perfect assurance.

Always protect my major and small appliances with Geek squad service plan.

Great coverage and great service. Great coverage and great service.

Great protection and will look for future updated to many more.

With these new advanced products no repair is cheap. This gives extra piece of mind.

Geek squad is amazing. Fast repair times and I don't get stuck talking to a machine.

Good warrenty, haven’t had a chance to try it out yet but that’s a good thing

Needed to purchase a new dishwasher and doing it through Best Buy did not disappoint

Good product, I just had to wait a while to get it.

They did repair in a timely manner, no issues with this location

I purchased a 3-year plan on an Insignia dryer originally June 15, 2021, and then a repurchase related to a return on July 5, 2021. Due to shipping/backorder issues, I purchased a GE dryer on 11/17/2021. I thought the 3-year plan could easily be transferred to the GE dryer. I was told I have a 14-day window to "purchase" a plan for the GE. Problem is I have already "purchased" a plan many months ago. I have NOT received a refund of $74.99 a week out from delivery on 11/23/2021 of the new GE and return of the defective Insignia. So 7-days have already expired on my 14-day window. I do not want to pay for a Plan twice. Best Buy needs to reimburse my $74.99, so I can repurchase a plan for the GE before my time is up on the purchase window! As far as recommending Geek Squad to a Friend, at this time, I would have to answer "No" until my problem is remedied with a refund.

Haven’t used them yet because my washer is running strong still.

Haven’t had to use it but nice knowing it is there.

I hope we never need it but I'm grateful for the security of having it.

I always purchase the service plans. Worth the money and piece of mind.

I get this because I've used it once before, not needed but worth it if something goes wrong.

What can you say? I purchased 5yr Geek Squad protection.

They’re still running had this for almost yrs n good