Customer Ratings & Reviews

This LG All in One Washer/Dryer is awful. It takes forever to dry clothes and I've only had the machine 7 months and it is leaking water from underneath onto my floor and also in the pedestal drawer. Scheduling a service technician to come out and look at it was another story! He made modifications to the vent filter and I don't see what that has to do with a water leak. It did not fix my problem. I want to trade it in for a standard washer and dryer. I've contacted the Corporate office so we'll see if they will help. This machine cost me over $2000 and I can't afford to junk it!!

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

The new washing machine was not operating as required. The geek squad offered to immediately replace the unit. I was able to get the unit to work properly after turning the operation knob back and forth and resetting it to "normal" operations and it works very well now. I called the Geek Squad and they nicely cancelled a replacement washer. No problem !!

Called in and had to exchange my front end washer for a top end loader. These guys made the transition easy and quick. They solved my problems with no question. I appreciate the help.

i purchased the warranty because i have had to use it in the past. I highly recommend getting it because it will save you money later.

Great quality for the price. Nothing fancy, just right for apartments.

I think it’s good to have. When researching this dryer it seems like most people encounter issues in the first couple years.

A lot of people say not to do the extended warranties but for the price you almost can’t beat it on certain appliances. When you get close to the end of the five-year extended warranty you’re given an option of doubling it one more time for a fee. On a washing machine or dryer to have an extended warranty for 10 years for only $150 is almost a no-brainer! In 10 years time it more than pays for itself after just one visit!

I just got a warranty. There was no install of my dryer.

The Geek Squad Protection plan has always been a must-have. Computers tend to have issues and appliances breakdown so its best to be protected. I've used Best Buy protection plans in the past and have been satisfied. Don't buy an expensive appliance or other purchase without one.

This LG has a jumbo capacity and fit about 24 pounds of our laundry and was one of the few HE top-loaders to excel at cleaning. But like many HE top-loaders it wasn't so gentle on fabrics. Normal wash time is 75 minutes on heavy-soil setting; the TurboWash feature cuts time without affecting performance. Features include a steam option and SmartDiagnosis. It lets you transmit washer data by phone to technicians who will try to solve the problem without a housecall.

Haven't used yet lol but seems to be worth having.

Very professional and helpful, made sure I was happy with my service

So I highly recommend everyone purchase the warranty on your items you wouldn’t regret it!!!

An updated warranty after a Gas Dryer replacement, a very nice thing for BestBuy to do. Their support is on point and I am glad to have the extra layer of product protection. I can vouch for BestBuy, they stand by their warranties.

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

Cant really give a rating for this. I have not had to call for service yet. BUT, when I called the service number, the person ansering the phone answered my setup questions politely and patiently

I am so thankful that I purchased this for my appliance. I have had to use this protection to replace a dryer for which the front glass had shattered without reason. The process is extensive with a 3rd party company to come out to see if they can repair issue that was not pleasant but after quite some time, the appliance was replaced.

I am sure the Geek Squad will be pro's if I should ever need them.

Why wouldn't I add 5 years of product protection on the backend of my manufacturer's warranty? I think a washer and dryer should work for a minimum of 10 years, so I will keep a warranty until that time comes.