Customer Ratings & Reviews

Very helpful and professional. I am very happy with the results.

You pay for what you get.....I had no issues purchasing a 5 year Standard Geek Squad Protection Plan. Things happen and I have the assurance that the Geek Squad will be available for any future issues I possibly have in the future.

When I purchased my appliances I was told that I had two weeks after the delivery date to purchase the protection plan. I went into the store to make the purchase and I was told by the CSR that it wasn't possible because two had past from the date of purchase. She then asked the Department Manager what could be done, he told her to give me an 800 number and they could help me. Once she ran the info again, she was able to complete the transaction. Then stated to me, "I knew you were telling the truth. But my computer isn't acting right!" On another note, I love my new washer and dryer! The young lady that assisted me with the initial purchase was great, but the second lady that I purchased the protection plan from was definitely not my favorite.

It is an extended warranty. It is a gable if you need it. If needed it is a great deal of not needed then it is a waste of money.

Love it, works better than i could have expected. Super fast wash cycle. Love love live it

If I could rate this 0 star I would. If you want to save yourself the hassle don't bother purchasing their protection plan. I have purchased all my appliances from them because they had the best deals. BUT when it comes to getting geek squad to do their job it is the worse experience ever! I started to have issues with my washer a week ago, I have the 5-year protection plan with geek squad so I called to set up an appointment that same day this so call " servicer" called to ask what was wrong with my washer I told him what was wrong and he said they will go ahead and order the part and be here Saturday (8-12). Saturday gets here and its 3 pm no one called no showed up. I called the "servicer" who rudely says the part has not arrived yet and can't do anything about it until the part is delivered I start to ask why didn't anyone say anything or even call to let me know they weren't going to show up, he interrupted me and says he didn't know how long it will take Ill have to call them and find out he can't do anything about it. I called the geek squad and they said the part can take up to 30 days to arrive!! They FAILED to say that when purchasing the protection plan. It is worthless! I end up buying another washer because I can not wait on them to fix it. It can take up to a month! Seriously! I have a washer in my home for a reason and I purchased their protection plan for a reason as well. I did not expect them to turn around and say it may take up to 30 days, and that only for the part to be delivered, then I'll have to wait to make another appointment with them to come to fix it. All this is ridiculous and very inconvenient definitely not worth the money at all! I hope corporate sees the worthless products and services they have and do something about it. They lost a customer with me and I will make sure I share my experience with EVERYONE I know!!

Good addition to any purchase. The delivery service and the store help for my purchases was great.

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought

This was the first product I bought for my brand new home, It was a necessity of course and a good one. These products have and still is taking care of my clothes like a good machine should, I am very pleased with this purchase.

Bought new washer and dryer. Bought the extended warranty as replacing these items can get expensive. It is worth the money!

They always follow through and repair or replace problems.

So far so good! It states that I need 50 characters.

Cheape price for peice of mind... 5 years of coverage on top of that...

The cheapest insurance policy for appliances on the market!

Cost for 3 yr coverage was very reasonable. Was told it covers everything !

Bought this for our new washer and dryer. Havent had to use it yet but wanted it for our new appliances.

I don't know how to rate this warranty. Have not needed to use it yet. My expectation is it will be a very good decision on my part should my washer need attention.

Geek squad professionals are great at installing my TV's and wifi routers. I highly recommend them as they take the time to explain what they are doing and how things work.

This plan offers great piece of mind. I get a lot of power surges in my area and have had a washer fail previously due to power surge. Knowing I have this plus additional coverage gives me piece of mind.

The installation was fast, done right and the crew was professional.