Customer Ratings & Reviews

Very good and fast. They knew what they were doing.

This is one of those things that you hope you don't have to use but are thankful to have. I only purchased my Washer & Dryer on June 24, 2025, so here is to hoping this isn't needed

I love, love, LOVE this new washer/dryer. Its so easy to work and it does a great job. Its near perfect for elderly , handicap people like my husband and i. The filter is easy to get to and do. The only problem is we have to have one of the girls to fill the dispensers for us, because they are low to the ground. Also they have to clean the pumps for us as well when it needs it because it also is low to the floor and hard to get to. Thankfully it does not need either of those very often.

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

I got a 5 year warranty for my washer. I didn’t receive any paperwork on the warranty. I called the geek squad and was told I didn’t need it. I hope not. The washer is doing great. I wanted a warranty for piece of mind and I hope it’s as simple as making a phone call if repairs are needed.

Highly recommended for anyone who is looking for a reliable product with great quality. The customer service from best buy is outstanding – the team is very responsive and helpful in solving each question.

Haven't had to use geek squad yet this time but had in the past, with mixed results. Before was told computer couldn't be saved but I went home and had it fixed in 2 hours. This time with geek squad we will see. 4 star was from previous experience.

Very important to have this and Best Buy is the only place I have found that will put a warranty on an appliance that is being used at a business

Buying a replacement washer and dryer is never a welcomed expense. Luckily we had our LG appliances for 15+ years with only one service call. No one wants this money outlay for new appliances, and to add on the service is an extra cost, but the peace of mind is so worth it. Best Buy’s no questions asked policy for a service call is worth every penny. Try to find a repairman the day after a houseful of company leaves you with a million towels and sheets to launder. You’ll pay more for his service than the service plan!

We bought the warranty and it feels good to have peace of mind. However there has not been the need to use it yet. It's only been 8 to 10 months so I'll keep you updated if anything thanks.

It’s a good service should always buy with appliance from Best Buy!

People be sure to purchase extra warranty my washer went bad at 28 months has repaired went bad again they replaced it with new GE washer at similar price

its awesome! we've had this for a few months now. if there are any errors it easily explains how to fix the issue. any issues are always just minor normal upkeeps that we forgot to do. I recommend this product 10/10. Some people say they aren't sure how they would like not being able to start another load while one is drying; with my experience it has been much better to take the time to do it this way then to constantly forget my clothes in the washer and have to rewash them because of the odor. this I can turn on in the morning and head out if I need to. also the timing is very efficient and doesn't take long at all to wash and dry.

The agents came and repaired the washing machine when it broke, they were very helpful

So nice not to hear all the squeaking of my old dryer. This one is so very quiet I have to go make sure it’s running lol

Geek Squad is top tier. They handle any issues quickly and are very thorough. They also educate you on the product and services. Couldnt ask for better help.

It's perfect, they work super fast and I always recommend it because they make the problem very fast for me

This 3 yr geek Squad protection warranty paid off and I received a credit for all that I spent and used that credit towards my next Best Buy purchase.Best Buy nicely honored my return quickly and smoothly.

Haven't had to use it yet for our TV but worth it for peace of mind.

Excellent outstanding people hooking up not only my washer and dryer but our pedestals as well. They went over details regarding the usage and how to program etc. We were very satisfied with this team as well as the product