Customer Ratings & Reviews

One of the main reasons for our purchase was for the excellent warranty.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

So far, I have not had to use them for appliance repair, but since I trust them, I will always purchase them.

I love it always the doing good job and very high Recommend, very good experience

The guys took it up one flight of stairs. They were polite and quick.

Haven’t needed to use it yet, but happy I have it just in case

Great quality and very professional this store one of the best

Nice to has the geek insurance because if anything goes wrong they will come a fix it just has to call them

THESE NERDS KNOW IT ALL MAKER YOU GET THE SERVICE CAUSE YOU NEVER KNOW.

Added coverage just in case. Can never be too safe.

Always get the service plan, and be worry free! I live the protection!

Greatttttttttttttttttttttttttttttttttttrtrrttttttt

It was easy to purchase and in the long run it can save you hundreds

Stay protected so you don't have to pay an arm and a leg to fix future problems.

Have not had to take advantage of this, hope not to have to.

Thank god I han vet used it but when I do I will let you know if it’s good or not

Excellent plan for the money. I have looked at other company programs, and Best Buy has the best program for service

Needed this dryer and it works awesome so I always buy protection with products

Geek squad if prompt and get is done right the 1st time. Well worth the money

Recommend buying this with every single Best Buy purchase