Customer Ratings & Reviews

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

I love this washer and dryer. You get a notification on your phone when your load is finished washing or drying. The steam feature on the dryer is nice. Overall, I’m very pleased with this putchase. Would recommend and they’re pretty to look at, too.

This protection plan makes buying an expensive purchase pain free and best buy knows this.

Bought service protection for my washer and had it replaced no problem Only thing is I bought 5 year warranty still had a year on policy but that was voided with new washer had to buy another five years.

This is on a washer. Haven't used yet. In all honesty I hope don't need it. I would get on washers, maybe not on dryers. Never know the way things are made

Anytime I buy a product always get the warranty and it seems to work out perfect

So far, so good. We purchased this after the previous model failed again and again. This current model is quieter and produces almost dry clothes after a super strong spin cycle. For the money, it definitely does the job. I also purchased a five year warranty without hesitation.

Just do it! In todays age. They dont make stuff like they use to. Invest in your home, it was a good choice. Easy to schedule repairs, quick to repair, no hassle or extra.

I always purchase warranty through best buy, they come out, fix if needed. Easy to talk to over phone and great repair people.

Work great! Very happy after a few weeks of purchase

Excellent washer and dryer set. Washer gets rid of the stains and clothes smells fresh after every wash. Dryer fully drys clothing very efficient units.

Agents arrived on time, quickly installed the washer, and ran the quick cycle to ensure it worked properly. They were extremely professional and left the laundry room very clean. I highly recommend the Geek squad for any type of installation.

CHAT AGENT UNDERSTOOD MY REQUEST IMMEDIATELY AND WAS ABLE TO PROMPTLY ADVISE AND SETTLE MY ISSUE.

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

Bought this dryer from Best Buy and it works great. Really dries clothes quickly and at a good price.

The team who installed my washer was AWESOME!!! They worked quickly and efficiently, didn't scratch anything, were very friendly, and gave me great tips to get started. They did not have much room to work in, but they got it all perfect!

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

I haven't needed to use it. I bought it because it sounded different than other warranties (inclusive and easy to execute if needed).

With the sophisticated computer components in today's tvs and appliances, I feel better knowing I can rely on Best Buy's Geek Squad should something go wrong or if I cannot figure how to use something. They never laugh at my questions, no matter how ridiculous they may seem

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.