Customer Ratings & Reviews

Haven't had to use this yet but I have had very good service with all problems or updates with products from Best Buy.

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

If you are on the fence. Just know that the price for after warranty diagnostic, not including fixing the issue is 80% of a five year plan.

Great product love that it has no bulky agitator which make hold so much mo laundry. I would definitely recommend this product.

I wanted extra protection and this was affordable.

Just like my other products I’ve bought from Best Buy, i always get the extended warranty through them. It helps incase something goes wrong that you had no control over. You pretty much get a replacement. The plan is well worth the $ spent on it.

Great and quick installation...am ready to purchase the matching appliance and will obtain the same 5-year protection. Have not needed to use the Geek Squad, but the peace of mind in case I need them, is comforting.

my previous washer stopped working and with this service, they replaced my old washer . I was very impressed with this coverage.

Very pleased with the price of my warranty. I also like the fact that I was able to choose a 5 year warranty plan. Most stores only offer 3. I have used my warranty one time in the past (for a different product) and was pleased with the service.

Great quality washer and dryer. Clothes have never been ckeaner. Easy & convenient to use. Efficient with energy & saves on laundry detergent. Love it

Always a go to store for me! Thankful for Best Buy

Great item arrived in perfect conditions, have done my laundry and way better than top load Washer. Great Protection for my appliance.

I feel at ease knowing if something goes wrong with my washing machine I am covered.

Didn’t need service after all. No help needed………..

Best part is warranty in case something goes wrong

The Geek Squad is super! They deliver and set up our appliances/televisions and service any items that require repair. It is reassuring to have them as a back-up should we lose the function of any of our electronics.

The services where great, and the dryer machine works excellent.

this service is worth its weight in gold any issues a tech comes out and takes care of business

Geek squad is great. They're very knowledgeable and extremely helpful.

Great item arrived in perfect conditions, have done my laundry and way better than top load Dryer. Great Protection for my appliance.