Customer Ratings & Reviews

I shop on Best Buy almost 19 years. All my laptop, tv , I Apple pod, printer , Apple watch , washers, always I’m happy , Xbox, PlayStation, games , gift cards

The agents set up my washer and dryer. I haven't had any problems

A great way to buy peace of mind with a low cost. While I hope I never need to use the service, it is sure comforting to know that reliable, trained Geek agents will come to the rescue!

Protection is important. I only had to use it once . But, it saved me the cost of having to purchase a new TV. I will always cover my items with Best Buys protection plan.

It’s better to protect your purchases than regret later when you are responsible for the repairs

Looks incredible and not as loud as i expected, certainly an excellent addition to our home

This washing machine is going in to my son's apartment so while I'm not expecting any issues with an LG product, this is great "appliance insurance policy" for the price. Also prefer dealing with BB rather than Customer Service at LG headquarters.

Another successful installation by Geek Squad! Would not have done this myself. Excellent work and professional.

Excellent combo!! I recommend to anyone in the market for a washer and dryer!!

Love the big stainless tub Easy of use & great at cleaning laundry.

Easy to sign up for and great to ise when need and easy to get fixed

Dont lookforward to having to use it, but Its a great halo to have when buying new units!!

Rolling the dice on this warranty. Hoping I never have to use it, but if I do, it will hopefully save me the hassle and expense of dealing with a repair company.

worth it for equipment over $500 or whatever threshold you have

Yes geek squad is worth it! Once anything goes wrong Best Buy is there to save the day. Had plenty of experiences with them and every time they have come through with ease.

I get protection on everything from Best Buy because it's always taken care of me. Always worth it.

Nice to keep an extra warranty. Never know when you may need it

The agent hooked up laundry dryer and did job very professionally

So far haven't needed to use. Nice to have available as a security blanket.

I purchased 5 Year Geek Squad for my Kitchenaid dishwasher in January 2020, as I've had some bad luck with major appliances/ electronics. Sure enough, in November 2021 the dishwasher stopped working. I called Geek Squad and the helpful person (it turns out correctly) diagnosed the problem as either a pump or motor. A repair person wouldn't be out for a week or so, however. The repair person came out and said, "Yep, looks like a pump or motor." But did he have that part in his truck? No, even though that was the suspected issue. "It needs to be ordered & we'll repair it in two weeks (mid-December). Mid-December came and the parts hadn't arrived. I inquired with the Geek Squad-assigned repair shop, and they said it was "backordered." Of course, I was able to find the part myself in 10 minutes, ready for next day delivery, on major supply web sites, but that did not matter. Geek Squad informed me only after waiting 30 days (late December) could the repair be cancelled and a whole new dishwasher installed. I called in late December, and the person agreed to the replacement as long as another dept agreed; they did later that day (instead of within 3 days). Success! However, when I called to schedule the replacement, they said it wouldn't be until January 26. Frustraitng! But I waited. At 8:30pm on January 25, after previously receiving multiple emails confimring my appt, a person from XPO (?) Services, who does the actual installation, told me they had to cancel the appointment. Why? "The computer had accidentally assigned too many appts" ; I was being bumped to January 29. Unfortunately, January 29 was really difficult, as I had moved 2 other appts to that date to clear my schedule for Best Buy on Jan 26th. So on Jan 27, I called Geek Squad to see if I could at least move the Jan 29 appt to 7am-1pm ( instead of 12-8pm). The rep said "her calendar was gray" and she couldn't see what other times were available but would talk to another department, who would call me back. I said Ok, but I wanted to be clear to not cancel my current appt without verifying with me what the other time would be to make sure I'm available. She condescendingly said, "Of course I'm not going to do that." Within 2 minutes of hanging up the phone, I received a text asking me to schedule a new appt. Alarmed, I called Geek Squad, and the (different) rep sheepishly told me my January 29th appt had been cancelled...with no replacement. There was no record of why. The earliest he could schedule is February 16. I explained this should not be, but all he could do was send me to an "elevated" dept. After an hour talking and on hold with this elevated person, she accomplished nothing additional -- my appt was still on February 16. So I am going on 3 months without a dishwasher, and no assurance my wife and I will get one soon. To summarize: why pay $199 for service that doesn't actually perform? I just hope to finally, in February, get my dishwasher replaced and be done with this.