Customer Ratings & Reviews

So, the five year plan is actually a FOUR year plan because I am required to utilize the manufacturer warranty within the first year. This was not explicitly stated when I purchased the protection plan and is quite frustrating because Best Buy sells you a five year plan not a four year plus manufacturer warranty plan.

You should always use extended warranty for appliances, especially with washers. I would recommend contacting the sales rep who got you the appliance instead of going to the Geek Squad section since the appliance gut will know local repair people.

Geek squad protection is the best insurance to get on Best Buy products.

Geek squad installed my washer and dryer and I got the 5 year warranty on both appliances.

Love Best Buy Warranties with Geek Squad. Always no hassle.

No need to use as of yet, so all is well. I'm hoping this is something i will not need for a long time

I know a lot of people do not believe in getting these warranties but believe me, they are well worth it, especially on large items. Just give the number a call and they will arrange for someone to take care of the problem. Doesn't get more simple than that.

Having access to the geek squad 24/7 for me is a life saver. I work remotely from Arkansas to California. Down time for me is a killer. I have used the service four times since purchase and its been excellent. Highly recommend.

Great assistance as always. They are always knowledgeable and willing to assist.

Guys showed up on time with the delivery. In and out in less than 30 minutes and clean work. Washer has been working great and barely can tell it is even running unless you stare at it to see if it is spinning. No more knocking when clothes are being washed!

The agents were very quick showed me how to use and cleaned their mess up

Extended service plan is affordable and good to get. Definitely recommend!

5 year plan of protection, you should have, in case it has a problem.

Super quiet, the removable agitator is the best idea ever!!! So happy I decided on this one!

They are very responsive but nothing was accomplished. They never followed up on things they were supposed to follow up on. My floor is damaged from the faulty installation from their installer.

Warranty seems a decent price, bought new washer after having old washer for 10 years I’ve used Best Buy warranty with prior washer that’s why I bought warranty had good results.

Always there for help. They help me to install my washer and dryer combo super quick and easy

Haven’t used it. My purchase is brand new but if I do ever need it then awesome. My brother purchased his with a TV and it paid off for sure so I knew I had to buy it.

would not really know haven't had to use it. Does give me peace of mind

This has already payed off. The first dryer was bad and they replaced it