Customer Ratings & Reviews

You can never go wrong with geek squad protection. They have always been so helpful and it gives me a piece of mind knowing my devise(s) are protected

I connected the washer and dryer myself but it’s also a good idea to always have the quick acting gig squad on hand

I highly recommend getting purchasing an extended warranty to protect your investment

Best Buy Team was amazing. On-time, friendly, installed the washer quickly and ensured everything was cleaned up prior to leaving.

I love the simplicity of the machine well made !!!

Always a great value for warranties and easy to call

spend the extra money and get the extended warranty. It's always better to have it and not need it then to need and not have. I already used Geek squad for a repair on my dryer! Now it works fine!

Did this for peace of mind. I have only ever heard of positive things surrounding Geek Squad.

Geek squad is a great Team! They have always taken care of us.

with all the electronic elements existing in today's appliances,,, it seems that you need to insure yourself and products w this service

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.

I bought this protection plan for the washing machine for peace of mind since it is for the washing machine gor my elderly mother who lives in a different state from me. Good price too.

since I haven't had to use the geek squad I can't give a review I have only had the dryer since November but I really like my new dryer.

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

Had an issue and they came right out and took care of it.

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

The guy mounted the stackable washer and drier quickly.

Had a problem with my daughters new computer not charging. They let us know it was still under warranty and sent it off for us. We did not have to do anything else, they took care of it for us.

Can’t go wrong but I will say my dryer broke and was relieved I had this. A little concerning that it broke 2 years in…. But happy I had this.

Great protection plan. Geek squad installs and repair