Customer Ratings & Reviews

Good and easy to use. Will give 5 star. I am satisfied with the product.

I was told, " Your appliances are only as good as the "cheese" - the extended warranty plan. Didnt get up to 5 years, just 4.25. Was able to exchange washer for a new one. I downgraded to limit bells & whistles. We purchased parts to repair unit, which cost the same as the "cheese" because service took too long. Best Buy thinks its okay for customers to be without an appliance for up to 30 days. Its in the fine print.

Service was quick, easy, and the process to add the additional warranty was seamless.

Wonderful product dries well and very fast. Quiet for those late night washes

4.5 years into a 5 year warranty on a washer dryer unit, Best buy returned my purchase $. When I called to have the water pump replaced again, I just politely said "I'm calling for my 6 month pump replacement". Representative looked at the history, escalated to the department of magic. There was no like replacement available, so they refunded the purchase price (not the warranty price). Bought the 5 year warranty for the next w/d. They had to do it in person, using some extra steps because we have the membership, but they could do it.

Love the simplicity, ease of use and ability of these Washer and Dryers. Great choice, great price

I always recommend the black tie service geek squad to my family and friends. When I have a problem, I’ve always been taken care of and then some gives me peace of mind on any purchase. I make AppliAnce you never know what you’re gonna get when you buy an appliance, sometimes they live up sometimes they do not

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

The Geek Squad is the BEST! Haven't needed them so far since my washer & dryer are only a couple of months old but we also bought to LG smart T.V.s from Best Buy and when my husband had a problem with his new set less than a week after getting it, they came right out & replaced it.

I'm glad to have ordered Geek Squad protection for our new LG gas dryer, even though I hope never have to use it!

Repair back up. No expenses for repairs Afordable low price Guarranty.

This is not the first 5 year protection plan I have bought through Best Buy. I recommend the 5 year. It seems most appliances need repair between year 3 and year 5, so I do not recommend paying for 3 years or less. I have found by experience that the 5 years pays for itself since service calls are usually around the amount of the protection plan and that is just for someone to tell you what is wrong with your appliance.

It is very quiet and big enough for a king size quilt. I can see through the lid. This is amazing

Purchased the optional 5-yr extended warranty for my LG clothes dryer purchased in 11/2019. I have had to call Geek Squad for a non-functioning sensor drying issue 3 times! The third instance this February triggered their no-lemon policy clause which alerts them to automatically replace this for a new like unit or one of your choice. I ended up choosing a different brand dryer and again purchasing the extended warranty. This saved us from puchasing another dryer for approx. $900.

This protection is very good to have in a case of an emergency parent or for a costly repairs that it is covered under warranty this is your best bet to ensure that whatever you purchase is covered. Just like a car you need insurance.

Added this to our washer and dryer purchase, with the price of things now days you can’t beat this protection plan.

Great warranty for peace of mind. What you pay for insurance is highly recommended

The washer and dryer are very quiet and works very well, what I like the most is when you’re away and have the machines running it let’s you know when the machine stop’s also my clothes comes out clean every time. The machines works very well it’s awesome, glad I purchase it.

I always buy the extended warranty at Best Buy and they honor it. I've bought multiple TV's over the years that fizzled out in less than a year (Two Toshiba TV's. I will NEVER buy Toshiba's again) but Best Buy came, saw the TV was defective and replaced the cost so that I could apply it to another purchase.

Great customer service from geek squad as always! ❤️