Customer Ratings & Reviews

Hum, i didn't that samsung dryer is cheap. I reversed door a d screws didnt screw in tight call best buy , best told me to call samsung but samsung was rude told even it a manufacured defect they didnot cover door issues only functional problems and refer me.back to best buy. Eventhough i bought the extended protection buy rep alfonso promised to help me resolve the isue with the stupid but see i just lie to he didnt call me as he promised me. SO IF ARE PLANNING TO APLIANCES DONT WASTE YOUR TIME WITH SAMSUNG BECAUSE AFTER THE 15 DAYS IF IS NOT A FUNCTIONAL THE WONT FIX IT. SAMSUNG SUCKS

Love the warranty and geek squad. This is the only way to keep your equipment up to date and running in good shape.

The agents installed everything and made sure it worked before leaving. Good quality products and professional agents

Peace of mind to know my appliance will be covered for unforeseen circumstances.

Great installation that i love and would definitely recommend to a friend

Purchased black waser/dryer very nice set. Would recommend to anyone. Delivery was on time and completed quickly.

Love that I don’t have to worry if there’s an issue

Geek squad protection for these appliances is the best option to take. great service when I needed a repair.

The installation agents do the job quickly and the customer service representative bring a call for give me the welcome!

We have not had to use this yet for our purchase. But for what we spent, this was definitely worth the cost.

The Geek Squad crew installed everything, perfectly, and gave me clear instructions concerning my appliance

Washer Dryer was not put into the corner of the kitchen

I used the free geek squad delivery because it was free!! I have a truck and I'm perfectly capable of loading unloading and setting up a washer and dryer but I was in the middle of moving so I figured one less thing I would have to move. appointment was set and they said they would call 30 minutes before arrival. the new house is only 10 minutes away so thats more than enough time. so morning of delivery they did call and say they were 30 minutes away. 18 minutes later I got a call from their dispatcher saying they were at the door and because I wasn't there they had a 30 minute courtesy wait time. from the time the first call came in to the time I arrived it was 28 minutes. (because I left when I got the first call, got half way to the new house and realized I left the keys at the old house so I had to turn around and go get them) within that 28 minutes my delivery guys left. I called at least a dozen times to reschedule and being that it was friday I was finally told that I would have to wait until monday to reschedule and then they weren't able to actually deliver them until wednesday. I know it's my fault for leaving the keys and running late but, between their "30 minutes before we arrive" and "30 minute grace period" thats an hour and I still made it in less then 30.. once they actually delevired them on wednesday it was quick prompt service and they turned them on to test them. even washed the owners manual for me and when he realized it took all the paperwork out and threw it on the ground in my driveway..

The agent was nice and competent but the policy is crap. I had to wait 30 days to see if the part would arrive to the warehouse and if it didn't my washing machine would be replaced. The part never arrived so I got a new washer but we had to wait 30 days which meant going to the laundry mat until it was replaced. The CS rep told me I could buy a new one but why would I do that when I have a warranty policy? It made no sense.

Brought an open box washer and dryer and got the warranty. Basically got the warranty for free because of the open box deal. For a $1200 washer it's well worth it.

5 Year Geek Squad Warranty. I wouldn’t buy a Samsung without it.

My wife and I are aware with these type of large appliances and value our investment into them. The protection plan covers a good warranty service.

The geek squad protection plan is well worth getting. If an item cannot be replaced they will replace it.

The Geek Squad serviceman performed an excellent job repairing our machine.

Love our new LG dryer and purchased the protection plan 5 Years with it. With all of the technology in the machines these days, something is bound to break.