Customer Ratings & Reviews

Has been using Geek Squad services and totally worth to get it, great service and customer satisfaction so far

Love the warranty and Geek Squad able to assist with any problems.

I have yet to make it to my 5 years but i can rest easy!

I always recommend the black tie service geek squad to my family and friends. When I have a problem, I’ve always been taken care of and then some gives me peace of mind on any purchase. I make AppliAnce you never know what you’re gonna get when you buy an appliance, sometimes they live up sometimes they do not

Love this Maytag Washer/Dryer set!!! It is absolutely Gorgeous. It is more quite than most Washer/Dryer sets. These both come with commercial technology. So easy to use & even has WiFi Remote Enable thru the Maytag App. Washes & Dryes as expected. The only down side is washer is not great for short people, I am 4’10” & I have to stand on a stool to get the clothes on the very bottom out. Also, the downside on the dryer is the vent fills up extremely fast… one load & lint is overflowing when the vent is pulled out. Leaves lint down in the vent opening & I keep an extra long screwdriver handy, so I can pull the extra lint up the sides & grab ahold of it to be discarded. I would definitely recommend both of these products.

Good pricing on 5 year warranties on major appliances and electronics. Never had to file claim but great peace of mind

This protection plan seems to be the best in the field

They were excellent at helping with my questions.

5 year protection on a 3k washing mas home sounds pretty reasonable to me

People be sure to purchase extra warranty my washer went bad at 28 months has repaired went bad again they replaced it with new GE washer at similar price

Geek Squad is top tier. They handle any issues quickly and are very thorough. They also educate you on the product and services. Couldnt ask for better help.

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

I always buy the extended warranty at Best Buy and they honor it. I've bought multiple TV's over the years that fizzled out in less than a year (Two Toshiba TV's. I will NEVER buy Toshiba's again) but Best Buy came, saw the TV was defective and replaced the cost so that I could apply it to another purchase.

Very important to have this and Best Buy is the only place I have found that will put a warranty on an appliance that is being used at a business

The Geek Squad is the BEST! Haven't needed them so far since my washer & dryer are only a couple of months old but we also bought to LG smart T.V.s from Best Buy and when my husband had a problem with his new set less than a week after getting it, they came right out & replaced it.

Hope I do not have to use this but it is good to have.

When I asked for help I was answered quickly, communication is good, if I get my washing machine problems resolved I will recommend everyone to take their warranty to Best Buy.

I bought this protection for my new washing machine which is the Maytag. It came with its own manufacturer warranty. That's all good and finding dandy but I wanted extra protection. Cost me over a hundred and something dollars but it was worth it to me.

I have mixed feelings on this. I bought the geek squad warranty. I was told that supercedes the manufacturer. My washer less than 30 days old began spraying out the door. Repair came the first time no issue with that. Man stated that it happened again call back. They will bring a replacement washer. As soon as we started a load same issue. I call bestbuy 800 and I am put on hold 45 minutes. I call back and get told geek squad warranty does not supercede manufacturer warranty. So the next morning I go to the store before they open a guy is in a geek squad car and I tell him. He then takes my info and sets me up with a new washer. The Helpdesk is pathetic but local people actually do their jobs.

Haven’t had to use derive yet but I’m sure there will provide great service