Customer Ratings & Reviews

Always get protection geek squad you'll have piece of mind knowing that if you're product fails they are there to help you out

I recently purchased a Whirlpool washer, expecting a seamless laundry experience, but was sorely disappointed. Right from the start, leveling the machine proved to be a Herculean task. The feet adjustments are so finicky that achieving a stable foundation feels nearly impossible. This instability has led to an intolerably loud operation. Each cycle is accompanied by such a cacophony that it reverberates throughout the house, disrupting the peace. Furthermore, the vibrations are so severe that the machine practically dances across the floor. The promise of Whirlpool's quality and efficiency was completely unmet, leaving me with regret over my purchase. This product has been a letdown in terms of both functionality and user-friendliness.

First time having owning a "modern" set of washer and dryer and WOW. Such an improvement to our lives. 10/10 would recommend. The app is actually really helpful for maintenance and cleaning reminders. And it's pretty nice being reminded when a load is done via app notifications on your phone.

Great customer service and reasonable prices continue your service to customers and friendliness you all will be rewarded with excellent quality and rating it’s a pleasure to be a part of your business as professional good day.

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...

I love a gas dryer vs electric. The drying time is amazingly fast in comparison to an electric. I am so glad i choose the gas one!

Always buy Geek Squad Extended Warranty for major appliances! We’ve always made use of our Geek Squad Warranty, very efficient and great service. We have never ever had any problems with them and highly recommend getting it!

If considering buying paying the ovely high saleprices for it i strongly suggest purchasing a protection warranty

The agents installed my washer quickly. They tested the washer and removed all pavking material.

Good service definitely recommended. ..............

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

Great, knowledgeable team! My mom called themnto her home for computer repairs. Very satisfied.

I had a problem with my new dryer leaving lint all over my clothes and not on the lint filter. Best Buy Geek Squad offered to stand behind it and replace the unit. I was able to remedy the issue with a piece of weather stripping. Nice to have a company stand behind it's customers. Thank you Best Buy Geek Squad

I opted for the Geek Squad Protection plan, and let me tell you, it's like having a safety net for your gadgets. When my washer decided to act weird, Geek Squad had it sorted in no time. The best part? They kept me in the loop throughout, so no mysterious tech magic happening behind closed doors.

Can always count on geek squad to help. Great service

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.

Seems like a good deal. Have not used the protection yet and hope I do not need to. Hard to review it if I have not needed it.

My old washer lasted over 20 years before finally dying. I fully expect my new one to have excellent longevity. The additional protection was 'just in case.'

I love this wash/dry combo! It has some great customizable features, and can even be controlled from a phone app. The only con is that drying tends to take longer than traditional dryers.