Customer Ratings & Reviews

I would highly recommend to get a warranty cause as we no anything can happen it pays to have back up its well worth it

The installation was fast, done right and the crew was professional.

Best washer and dryer purchase ever, and my last machines were Maytags!!! The squats had to bring the machines to the second floor!! They were great and explained every detail!!

We purchased this coverage so we wouldn't have to worry about any potential problems we might incur with this unit. We haven't had to use it yet and hopefully won't need it but glad to have Best Buy standing behind it. We have had good luck with Geek Squad in the past.

I recently purchased new washer and dryer. I also purchased a 5-year protection plan. I haven't had to use any protection plan because the items are still very new. But I feel that the value I got four five years protection is very satisfying

always buy protection, I haven't had to use protection from any thing I have purchased from Best Buy. Better to have it and not need it than to need it and not have it.

So far it was amazing , hopefully great so dar , purchase October 2023 . Before I have same and last 8 years

They did a great job. They got my old house washer out and the new one installed in less than an hour. Called me before hand to let me know when they would arrive, and then arrived on time.

Cost for 3 yr coverage was very reasonable. Was told it covers everything !

Haven’t had to use it yet, but nice to k ow that I have protection- especially living in the country and knowing someone will come to us!

I think it is good idea to buy this waranty, hopping never use it.

Great and quick installation...am ready to purchase the matching appliance and will obtain the same 5-year protection. Have not needed to use the Geek Squad, but the peace of mind in case I need them, is comforting.

Great service and good warranty. Our old washer broke and we were looking for a new one and this warranty definitely helped us feel confident in our purchase. Since many new appliances unfortunately don’t last as long we wanted to have a good warranty.

Its the best options you have to do.to protect your appliances

So, they sell the warranty plans well, I mean who wants their applianceappliances to break and have to either spend a few hundred dollars to replace them, or just spend a few hundred dollars to buy new ones so soon. Well my washing machine, which was a little over a year old breaks, Nov 4th, I have literally had a migraine dealing with this warranty program. There is no assistance for laundry services, or rental for you to have. I had to wait 5 days for a repair guy (who is not geek squad because if I wanted geek squad it would have been 2 weeks) just to come look at my machine, he takes 4 more days to order parts... fast forward the December, no parts still. No idea if they are coming, and this whole time I have been out a washing machine. I don't know about you. But I was clothes daily (family of 4 with busy kids). I've had to make calls myself only to sit on hold for over a half hour to be transferred, and then still be told there is nothing they can do. See you have to wait 30 days (not from when you called, no because that would make sense, 30 days from when someone ordered a part) before they will even consider just replacing your machine (which they claim they will do in their sale... "we fix or or you get a new one") so you would thinknatvthe 30 days, which is closer to 6 weeks now, boom new machine... nope, now you move up to special forces, and then they have to submit a claim... which they tell you can take 3-5 business days for them to respond to.... So, if you opt for this, my suggestion is go to rent a center and get whatever appliance to save yourself the hassle, it will cost you, but it's cheaper than the laundromat (which I had to pay out of pocket for the last 6 weeks) oh and instill don't have a machine yet. Today is Dec 13

The techs brought the tools, I already had the connection hoses and hookups, and have not needed the technical services of the Squad in the year since purchase. Zero problems with the entire purchase.

Email delivery was fast. I have used this service before and they are great with warranties.

Thanks to geek squad for you support. 100% recommended.

This is such a peace of mind if anything goes wrong with my newly purchased washing machine.

Extremely Happy with the Beat Buy Team members who delivered New Washer and Dryer and Hauled away our old ones. Had zero issues!! Thank you guys and hopefully we will not have to use this Plan!!