Customer Ratings & Reviews

This plan makes sense to me for a washing machine. Hower, I plead you to purchase after the item is delivered. It srats at the time of purchase even though the item may be delived two weeks later. This caused me my warranty, due to me thinking it was based on the delivery date, and Geek Squad refusing to repair since I called with issue a few days passed the 5 year purchase date and a week before 5 year delivery date. I assumed it would be based upon delivery date. I did not make this mistake this time, purchasing a few days after delivery.

It’s nice to have the extra warranty coverage. We always buy extended warranty. The technology of the newer appliances makes it difficult for the average Joe to work on the appliances. I sleep better at night knowing I have warranty coverage.

This is one of those things that you hope you don't have to use but are thankful to have. I only purchased my Washer & Dryer on June 24, 2025, so here is to hoping this isn't needed

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

It’s a good service should always buy with appliance from Best Buy!

Very important to have this and Best Buy is the only place I have found that will put a warranty on an appliance that is being used at a business

Highly recommended for anyone who is looking for a reliable product with great quality. The customer service from best buy is outstanding – the team is very responsive and helpful in solving each question.

The agents came and repaired the washing machine when it broke, they were very helpful

Very good and fast. They knew what they were doing.

I got a 5 year warranty for my washer. I didn’t receive any paperwork on the warranty. I called the geek squad and was told I didn’t need it. I hope not. The washer is doing great. I wanted a warranty for piece of mind and I hope it’s as simple as making a phone call if repairs are needed.

I love, love, LOVE this new washer/dryer. Its so easy to work and it does a great job. Its near perfect for elderly , handicap people like my husband and i. The filter is easy to get to and do. The only problem is we have to have one of the girls to fill the dispensers for us, because they are low to the ground. Also they have to clean the pumps for us as well when it needs it because it also is low to the floor and hard to get to. Thankfully it does not need either of those very often.

We bought the warranty and it feels good to have peace of mind. However there has not been the need to use it yet. It's only been 8 to 10 months so I'll keep you updated if anything thanks.

Haven't had to use it yet for our TV but worth it for peace of mind.

So nice not to hear all the squeaking of my old dryer. This one is so very quiet I have to go make sure it’s running lol

People be sure to purchase extra warranty my washer went bad at 28 months has repaired went bad again they replaced it with new GE washer at similar price

Haven't had to use geek squad yet this time but had in the past, with mixed results. Before was told computer couldn't be saved but I went home and had it fixed in 2 hours. This time with geek squad we will see. 4 star was from previous experience.

It's perfect, they work super fast and I always recommend it because they make the problem very fast for me

Geek Squad is top tier. They handle any issues quickly and are very thorough. They also educate you on the product and services. Couldnt ask for better help.

Great customer service. I recommend with any large purchase from Best Buy.

This 3 yr geek Squad protection warranty paid off and I received a credit for all that I spent and used that credit towards my next Best Buy purchase.Best Buy nicely honored my return quickly and smoothly.