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Customer reviews

Rating 4.6 out of 5 stars with 5746 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 5,746 reviews
  • Rated 5 out of 5 stars

    Great washer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed it wojes great I love the quick feature makes my life more easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Large Appliance Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good decision to purchase this service plan extended warranty. Had to use it recently and the repair needed on our Maytag gas dryer was made with no fuss!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Douglas was very friendly and knowledgeable. Fixed washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement of dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that arrived were courteous and installed the replaced dryer. Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice additional protection for high purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and to the point bought what i needed. for the items i had purchased and it was either the standard 3 - 5 year plan i could choose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Having This

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this, keeps my mind at ease in case something happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is OUTSTANDING

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is an outstanding organization. Each time I had them to the house for TV or computer problems they were quick, efficient, knowledgeable and courteous. Cannot praise them enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much for the replacement. It took a month to get it but i did get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wormed of potential dryer belt failure. Purchased the extended warranty in case I was plagued by this problem. Hopefully I won’t have to use this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coverage, geek squad is professional and knowledgeable, great value

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My dryer was delivered never worked and I had to d

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. I purchased this plan for both my new washer and dryer. Hopefully I never have to use it. But it's a great feeling to know I am covered if something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer and dryer very silence when doing their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helpful with recall of washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped me by looking up my washer and informing me it was on a recall list by Samsung.they told me the steps to take and it worked out fantastic whereby the next day I had a new washer with a check from Samsung 4 weeks later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great super satisfied with my new washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protected for 3 year! That’s a steal! Amazing taking care of your customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed up on time, he found the issue and took care of the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone else 2-years!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received 3-year warranty, where everyone else for the price was a 2-year warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROTECT YOUR PURCHASE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad coverage is an excellent way to protect your purchase. When questions arise, you are treated with respect and super fast customer service. Do not purchase without protecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better to protect your purchases than regret later when you are responsible for the repairs

    I would recommend this to a friend